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- Tasks: Assist customers by identifying and ordering vehicle parts while managing stock efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Earn £41,000 OTE, enjoy 33 days holiday, private healthcare, and generous retail discounts.
- Why this job: Kickstart your career with comprehensive training and opportunities for growth in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn; no prior parts experience needed.
- Other info: Full-time hours with a friendly team atmosphere and a focus on employee well-being.
The predicted salary is between 24600 - 24600 £ per year.
We are looking for a Parts Advisor to work at our Hyundai/Geely/Vanstore branch in Carlisle. You don't need to have previous parts experience to apply, as we will provide comprehensive training.
We offer our Parts Advisors:
- £41,000 OTE made up of a competitive hourly rate plus bonuses
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: Do you have customer service skills and experience working with stock? Our Parts Advisors are responsible for keeping our workshops well-stocked with the right parts to maintain our vehicles whilst also updating customers in relation to their vehicle journey through every stage of the process. If you have worked in a retail environment before and have experience managing stock, you will already have some of the traits of a successful Parts Advisor. You will need to be comfortable using computers, but don't worry - we will provide all the training you will need to use our systems.
Day-to-day duties include:
- Identifying parts required for a vehicle
- Ordering parts from internal and external sources
- Picking and packing parts
- Communicating with the workshop
- Providing a quick and accurate service to our customers
- Invoicing
- Reviewing digital communications for customers
- Stock management
Essential skills:
- Keen to learn, with a can-do attitude
- The ability to work independently, but also as part of a team working towards the same goals
- A great communicator - friendly, clear and concise
- Enjoy working with your customers
- Happy using computers, although we will provide training on all the systems you will need
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Parts Customer Advisor employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your skills align with what they’re looking for in a Parts Customer Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you’ll need to be friendly and clear when talking to customers. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your can-do attitude! During the interview, share examples of times you’ve tackled challenges or learned new skills quickly. This will demonstrate that you’re eager to grow and adapt, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Arnold Clark team.
We think you need these skills to ace Parts Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We love candidates who can communicate clearly and are friendly, so let us know how you've excelled in these areas!
Emphasise Your Willingness to Learn: Since we provide comprehensive training, it’s important to show us that you’re keen to learn and have a can-do attitude. Share examples of times when you’ve picked up new skills or tackled challenges head-on.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Parts Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Arnold Clark
✨Know Your Parts
Even if you don't have previous parts experience, it’s a good idea to familiarise yourself with basic automotive parts and their functions. This shows your enthusiasm for the role and helps you engage in meaningful conversations during the interview.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Team Spirit
The job requires working as part of a team, so highlight any experiences where you collaborated effectively with others. Discuss how you contribute to a positive team environment and how you can support your colleagues in achieving common goals.
✨Be Ready to Learn
With comprehensive training on offer, express your eagerness to learn new systems and processes. Share examples of how you've quickly adapted to new technologies or procedures in previous roles, showcasing your can-do attitude.