At a Glance
- Tasks: Deliver excellent customer service and support in a busy rental environment.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days' annual leave, flexible hours, and generous employee discounts.
- Other info: Extensive training and career growth opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 24000 - 36000 € per year.
We are looking for an organised and enthusiastic Summer Rental Customer Advisor for our York Car & Van Rental branch.
We offer:
- 33 days' annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- Extensive training
- Enhanced maternity and paternity leave
- ...and much more
Hours: Temporary: 45 hours per week, 5 days out of 7 and alternate weekends.
About the role: As part of a busy Arnold Clark Car & Van Rental team, you will work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties:
- Delivering a consistently excellent level of customer care, both face to face and on the telephone
- Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
- Handling customer complaints and queries
- Monitoring and controlling expenditure
- Running daily reports and ensuring they are acted on
- Helping to promote the branch and a positive customer experience
- Occasionally covering at other branches when needed
Essential skills:
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis seven days per week and also cover other branches
- A full UK driving licence
Nice to have (but not essential): Previous experience of working in the rental industry.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Rental Customer Advisor in Norwich employer: Arnold Clark
Arnold Clark is an exceptional employer, offering a supportive and inclusive work culture that values diversity and collaboration. As a Summer Rental Customer Advisor in our York branch, you'll benefit from extensive training, generous employee discounts, and a comprehensive benefits package, including private healthcare and enhanced leave options. We are dedicated to nurturing talent and providing meaningful growth opportunities, making Arnold Clark a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Advisor in Norwich
✨Tip Number 1
Get to know the company! Before your interview, check out Arnold Clark's website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested in being part of their diverse workplace.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and show it! The job requires shift work and covering other branches, so highlight your adaptability. Share any experiences where you've had to adjust quickly to new situations or take on different roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Arnold Clark. Don’t miss out on this opportunity!
We think you need these skills to ace Rental Customer Advisor in Norwich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring your A-game to our team.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Rental Customer Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us see your organisational skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arnold Clark
✨Know the Company
Before your interview, take some time to research Arnold Clark. Understand their values, culture, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Customer Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle complaints, as this will demonstrate your ability to maintain high service standards.
✨Be Organised and Flexible
Since the role requires flexibility and strong organisational skills, come prepared to discuss how you manage your time and adapt to changing situations. You might want to share specific instances where you successfully juggled multiple tasks or adapted to last-minute changes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to engage with the interviewer and leave a lasting impression.
