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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes efficiently.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration.
- Benefits: Enjoy 33 days holiday, generous discounts, private healthcare, and training opportunities.
- Why this job: Be the star of customer service and make a real difference in people's experiences.
- Qualifications: Passion for customer service, strong communication skills, and computer literacy required.
- Other info: Great career progression in a supportive environment with a focus on employee well-being.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Wallsend Silverlink branch.
We offer:
- 33 days' holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more...
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role:
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential):
- Experience of upselling products or services
Our Culture:
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in North Shields employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in North Shields
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Arnold Clark. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an articulate and warm communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence in handling various situations.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenges and provide that star treatment customers expect.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Arnold Clark site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role. Plus, it’s super easy!
We think you need these skills to ace Service Advisor in North Shields
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your warm communication style and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills align with our needs, especially around handling customer requirements and maintaining records.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate articulate communication, so make sure your sentences are easy to read and convey your message effectively. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about our culture and benefits there!
How to prepare for a job interview at Arnold Clark
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the day-to-day duties and essential skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer experiences, be ready to share specific examples from your past jobs where you went above and beyond for a customer. Highlight your ability to handle difficult situations with empathy and understanding, as this will resonate well with the interviewers.
✨Demonstrate Your IT Savvy
The job requires good computer literacy, so brush up on any relevant IT systems or applications you’ve used before. If you have experience with customer databases or invoicing software, mention it! Being able to discuss your technical skills confidently can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You might want to inquire about their training opportunities or how they support employees in their career progression. It’s a great way to demonstrate that you’re thinking long-term!