At a Glance
- Tasks: Monitor alarms and CCTV, ensuring safety and compliance in a dynamic control room environment.
- Company: Join Arnold Clark, a leader in the automotive industry, committed to diversity and employee well-being.
- Benefits: Enjoy 33 days' annual leave, flexible working, private healthcare, and generous employee discounts.
- Other info: Full-time shifts include four on, four off, with both day and night rotations.
- Why this job: Be part of a supportive team that values your input and offers training for growth.
- Qualifications: Experience in a control room and an SIA Public Space Surveillance licence are preferred but not essential.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.
We Offer
- 33 days’ annual leave (pro-rata)
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
Full time: Four shifts on and four shifts off, rotational day and night, 12 hour shifts
About The Role
As a Monitoring Officer, you’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.
You’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.
This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!
Day-to-day duties
- Monitoring alarm activations and following correct procedures and escalation processes as required
- CCTV monitoring
- Lone worker monitoring
- Regularly liaising with alarm engineers, customers and contractors
- Making changes to relevant databases where appropriate
Essential Skills And Requirements
- Knowledge of a control room
- Ability to comply with BS7858 security screening
- Knowledge of BS5979
- Proven ability to deliver excellent customer service – written and verbally
- Competent IT skills and familiar with Microsoft Office
- The ability to stay alert and work efficiently throughout a 12-hour shift
- The ability to be discreet and maintain confidentiality
- The ability to work on your own initiative and be able to prioritise your workload
- Enjoy working as part of a team
- The ability to work and concentrate under pressure
- Excellent observation skills and ability to analyse visual information
- Great attention to detail
- Ability to write clear, legible and accurate reports of events which may be used as evidence
- Ability to learn and be adaptable to changes in both working procedures and technology
- Ability to be flexible in working hours
Nice To Have (but Not Essential)
- SIA Public Space Surveillance (CCTV) licence
- Although ARC experience is preferred, training will be provided for the right candidate
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Monitoring Officer in Glasgow employer: Arnold Clark
At Arnold Clark, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values collaboration and diverse perspectives. As a Monitoring Officer in our state-of-the-art Alarm Receiving Centre in Glasgow, you'll benefit from generous annual leave, flexible working options, and opportunities for personal growth, all while being part of a team that is dedicated to delivering outstanding customer service. Join us to be part of a company that truly cares about its employees and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring Officer in Glasgow
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Monitoring Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Arnold Clark. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Arnold Clark
Don’t forget to apply for the Monitoring Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Arnold Clark.
We think you need these skills to ace Monitoring Officer in Glasgow
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Arnold Clark. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Arnold Clark.
How to prepare for a job interview at Arnold Clark
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Arnold Clark.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Arnold Clark.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Arnold Clark.
