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For Companies At a Glance
- Tasks: Create outstanding customer experiences and help customers discover our exciting products.
- Company: Join a vibrant team at our Vauxhall branch in Stoke on Trent.
- Benefits: 33 days' holiday, generous retail discounts, and private healthcare.
- Why this job: Be part of a dynamic environment where you can grow and make a difference.
- Qualifications: Passion for customer service and excellent communication skills.
- Other info: Access to a GP 24/7 and opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stoke-on-Trent and help customers get excited about our products.
Why choose us?
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You\’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you\’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You\’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You\’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it\’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research our Vauxhall branch and understand what makes us tick. This will help you tailor your approach and show us you're genuinely interested in creating that outstanding customer experience.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Show off your enthusiasm! When you come in for an interview, let your passion for our products shine through. We want to see that you're excited about helping customers and making their experience memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about creating outstanding experiences for our customers!
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight any relevant experience and skills that match what we're looking for in our Vauxhall branch.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Arnold Clark
✨Know the Products Inside Out
Before your interview, make sure you’re familiar with the products offered at the Vauxhall branch. This will not only show your enthusiasm but also help you answer questions about how you can enhance the customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting specific situations will demonstrate your ability to create outstanding customer experiences, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows that you’re genuinely interested in the role and want to ensure it’s a good fit for both you and the company.
✨Dress the Part
Make a great first impression by dressing smartly for your interview. A professional appearance reflects your seriousness about the position and aligns with the company’s values of providing excellent service.
