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For Companies At a Glance
- Tasks: Engage customers in a fast-paced environment, guiding them through car collection and sales.
- Company: Join Arnold Clark, a leading name in the motor industry, committed to customer satisfaction.
- Benefits: Enjoy ÂŁ24,500 salary, performance bonuses, flexible hours, 33 days leave, and employee discounts.
- Why this job: Be part of a dynamic team that values diversity, learning, and career growth.
- Qualifications: Energetic, detail-oriented, with great communication skills and a full UK driving licence.
- Other info: Training provided; perfect for those eager to learn and excel in customer service.
The predicted salary is between 19500 - 27000 ÂŁ per year.
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We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Huddersfield Click & Collect branch and help customers get excited about our products.
We Offer
- ÂŁ24,500 + performance-related bonus of up to ÂŁ7,800 per annum
- 33 days’ annual leave
- Flexible working hours
- Generous employee discounts
- Private health care and sick pay cover
- Maternity and paternity packages
Hours
You’ll work a five-day week on a set rota that includes weekends (39.5 hours per week)
About The Role
Passionate about cars? Great. Passionate about customer service? Even better.
As an Arnold Clark Click & Collect Product Genius, you’ll play a key part in the Click & Collect process, introducing customers to the car they’ve chosen online for the very first time. You’ll also help the customer through the process of selling their car to Arnold Clark. You’ll be committed to learning about our products and be able to deliver an outstanding level of service when customers come to collect or sell their car.
This role will be a great fit for a customer service superstar who thrives in a fast-paced environment, and you’ll be rewarded with plenty of opportunities to increase your earnings and develop your career.
Essential Skills
- Full of energy and enthusiasm, with great people skills
- Good attention to detail when handling documentation
- A confident communicator who understands that a positive attitude gets great results
- Willing to learn and work with our branch network to ensure our customers have a great experience
- The ability to go the extra mile! From contacting our customers soon after they buy to arranging their handover, you’ll be responsible for making sure they have a memorable Click & Collect experience for all the right reasons
- A full UK driving licence
- Happy working on your own initiative, to problem solve and maximise handovers and purchases
- Ability to take ownership of situations all the way through to resolution
Day-to-day duties
- Completing the handover and purchase of cars for our Click & Collect service
- Preparing handovers for the day ahead
- Arranging all documentation prior to handover to make sure the process goes smoothly for customers
- Encouraging customers to share their experiences on social media
- Helping the customer familiarise themselves with their new vehicle
- Helping customers sell their car through our Sell Your Car service
- Learning about different vehicles and manufacturers
- Providing relevant information and being there for our customers when assistance is required
You’ll get plenty of training and coaching, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player and show us you’ve got the drive to make this a career, not just a job.
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing, Hospitality, and Retail
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Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arnold Clark's products and services. Knowing the ins and outs of their offerings will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone the extra mile for a customer, as this aligns perfectly with what Arnold Clark is looking for.
✨Tip Number 3
Showcase your enthusiasm for cars! Whether it's sharing your favourite models or discussing recent automotive trends, your passion can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving situations. Being able to articulate your thought process will demonstrate your ability to take ownership and resolve issues effectively.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role at Arnold Clark. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences where you went the extra mile for customers, as this aligns with what Arnold Clark is looking for.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. Provide examples of how you've successfully interacted with customers in previous roles, as strong communication is essential for this position.
Highlight Your Willingness to Learn: Express your eagerness to learn about different vehicles and the Click & Collect process. Mention any relevant training or courses you've completed that demonstrate your commitment to personal and professional development.
How to prepare for a job interview at Arnold Clark
✨Show Your Passion for Cars
Since the role is centred around cars, make sure to express your enthusiasm for vehicles during the interview. Share any personal experiences or knowledge you have about different car models and manufacturers to demonstrate your genuine interest.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you went the extra mile to ensure customer satisfaction, as this aligns perfectly with what Arnold Clark is looking for in a candidate.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet and resolve issues independently. Show that you can take ownership of challenges and find effective solutions, which is crucial for a Customer Service Executive.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or the Click & Collect process. This shows your interest in the role and helps you gauge if it's the right fit for you.
