Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers in a fast-paced environment, guiding them through car collection and sales.
- Company: Join Arnold Clark, a leading name in the motor industry, committed to customer satisfaction.
- Benefits: Enjoy £24,500 salary, performance bonuses, flexible hours, 33 days leave, and employee discounts.
- Why this job: Be part of a dynamic team that values diversity, learning, and career growth.
- Qualifications: Energetic, detail-oriented, with great communication skills and a full UK driving licence.
- Other info: Training provided; perfect for those eager to learn and excel in customer service.
The predicted salary is between 19500 - 27000 £ per year.
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Huddersfield Fiat/OMODA/JAECOO branch and help customers get excited about our products.
Why choose us?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day‑to‑day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential Skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
#J-18808-Ljbffr
Customer Service Executive employer: Arnold Clark
Contact Detail:
Arnold Clark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arnold Clark's products and services. Knowing the ins and outs of their offerings will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone the extra mile for a customer, as this aligns perfectly with what Arnold Clark is looking for.
✨Tip Number 3
Showcase your enthusiasm for cars! Whether it's sharing your favourite models or discussing recent automotive trends, your passion can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving situations. Being able to articulate your thought process will demonstrate your ability to take ownership and resolve issues effectively.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role at Arnold Clark. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences where you went the extra mile for customers, as this aligns with what Arnold Clark is looking for.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively. Provide examples of how you've successfully interacted with customers in previous roles, as strong communication is essential for this position.
Highlight Your Willingness to Learn: Express your eagerness to learn about different vehicles and the Click & Collect process. Mention any relevant training or courses you've completed that demonstrate your commitment to personal and professional development.
How to prepare for a job interview at Arnold Clark
✨Show Your Passion for Cars
Since the role is centred around cars, make sure to express your enthusiasm for vehicles during the interview. Share any personal experiences or knowledge you have about different car models and manufacturers to demonstrate your genuine interest.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Discuss how you went the extra mile to ensure customer satisfaction, as this aligns perfectly with what Arnold Clark is looking for in a candidate.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet and resolve issues independently. Show that you can take ownership of challenges and find effective solutions, which is crucial for a Customer Service Executive.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or the Click & Collect process. This shows your interest in the role and helps you gauge if it's the right fit for you.
