At a Glance
- Tasks: Deliver exceptional customer service via email, live chat, and social media.
- Company: Exciting UK apparel brand with ambitious growth plans.
- Benefits: 32 days holiday, generous discounts, private healthcare, and bonus schemes.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Join a dynamic team and help shape the future of a growing brand.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 12 - 15 € per hour.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east. All our products are available directly to customers through ARNEclo.com, offering a seamless online shopping experience. We're also proud to be stocked in Selfridges, both in-store and online, and we've recently opened our first permanent retail store at Liverpool ONE - a huge milestone for the brand.
Reporting to our Customer Service Manager, you'll be responsible for delivering a first-class customer experience to ARNE customers, ensuring a seamless and exceptional customer journey. Handling all customer enquiries meaningfully and thoroughly. If you are an enthusiastic, engaging individual and want to join us on our exciting journey please apply today!
Your day-to-day role and responsibilities include:
- Customer Support - Respond to customers across multiple channels, including email, live chat and social media with a professional and brand aligned tone. Assisting with orders, including tracking deliveries, amending orders, chasing returns or helping customers complete orders. Maintain a customer first attitude when handling queries, following our set GOGW process.
- Brand Representation - Communicate in a tone and style consistent with the brands values. Maintain and Improve ARNE's Trust Pilot score. Assist with fraud detection to protect customers and the business.
- Issue Resolution - Handle complaints and resolve issues with empathy and efficiency, escalating when necessary. Thoroughly investigate any instance of disputed delivery/lost parcel or missing returns/items. Ensure all appropriate tickets are raised to the relevant teams/departments promptly and include all the necessary information from the start.
- Product Knowledge - Maintain in depth knowledge of ARNE's collections, sizing, materials and styling to provide accurate information and personalised recommendations. Attend team meetings and product drops to improve service quality.
- Feedback Loop/Team Collaboration - Communicate customer feedback to relevant departments (eg product, operations) to improve service. Participate in weekly team meetings to align on performance goals, process updates, and shared challenges. Support teammates by sharing knowledge, troubleshooting techniques, or stepping in during high-volume periods. Contribute to a positive team culture by offering ideas, celebrating team wins, and recognising peer contributions.
- Personal efficiency - Achieve all set KPI's - response times, resolution rates, customer satisfaction scores and error rates. Take ownership of personal development through 1-2-1 feedback sessions and performance reviews.
Requirements
- Previous experience in a customer-facing or customer experience role is preferred.
- Familiarity with CRM systems and eCommerce support platforms (e.g. Gorgias, Zendesk) is desirable.
- Confident in handling and resolving customer complaints effectively.
- Strong written and verbal communication skills.
- Able to maintain a friendly, professional, and empathetic tone.
- Skilled at understanding and responding to customer needs.
- Demonstrates attention to detail and performs well under pressure.
- Capable of managing multi-channel customer interactions efficiently.
- Works collaboratively with colleagues to achieve team and individual KPIs.
Benefits
- 32 Days Holiday (including Bank Holidays) + your Birthday off. Holidays increasing up to 36 days with service.
- Option to buy/sell holidays.
- Generous staff discount.
- Annual and quarterly bonus schemes based on company performance.
- Private Healthcare including Dental & Optical Plans after probation.
- Health Cash Plan from day one.
- Life assurance paying 5x annual salary from day one.
- Discounted marketplace with money off/cash back from 100's of places.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Tech Scheme.
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed to creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Customer Service Assistant (Part Time) in Warrington employer: Arne
ARNE is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as 32 days of holiday, private healthcare, and a commitment to diversity and inclusivity, ARNE fosters an environment where team members can thrive while contributing to the exciting journey of a rapidly growing UK brand. Located in Birchwood Park, near Warrington, employees enjoy a supportive atmosphere that encourages collaboration and personal development, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Part Time) in Warrington
✨Tip Number 1
Get to know ARNE! Before your interview, dive into their website and social media. Familiarise yourself with their products and brand values so you can chat confidently about how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or tricky questions. Role-play with a friend or family member to get comfortable with responding in a friendly and professional manner.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in joining the ARNE team.
We think you need these skills to ace Customer Service Assistant (Part Time) in Warrington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining ARNE and contributing to our journey. A sprinkle of personality can make your application stand out!
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had. We love seeing how your skills align with what we do at ARNE. Use specific examples that showcase your ability to handle queries and resolve issues effectively.
Keep It Professional Yet Friendly:Remember, we’re looking for someone who can communicate in a tone that matches our brand values. Keep your language professional but friendly, just like how you’d interact with our customers across email or social media.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the ARNE family!
How to prepare for a job interview at Arne
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into ARNE's products and values. Familiarise yourself with their collections, materials, and the overall brand ethos. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Practice Your Customer Service Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples of how you've handled difficult customers or resolved complaints in the past. This will demonstrate your problem-solving skills and ability to maintain a professional tone under pressure.
✨Show Off Your Communication Skills
Since you'll be interacting with customers across various channels, practice articulating your thoughts clearly and concisely. Whether it's through email or live chat, being able to communicate effectively is key. Consider doing mock interviews with friends to refine your approach.
✨Emphasise Team Collaboration
ARNE values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific examples of how you've supported teammates or contributed to a positive team culture. This will highlight your ability to fit into their dynamic environment.
