At a Glance
- Tasks: Deliver exceptional customer service via email, live chat, and social media.
- Company: Exciting UK apparel brand with ambitious growth plans and a vibrant team culture.
- Benefits: 32 days holiday, generous discounts, private healthcare, and bonus schemes.
- Other info: Flexible hours available; perfect for students looking to gain experience.
- Why this job: Join a dynamic team and help shape the future of a growing brand.
- Qualifications: Experience in customer service and strong communication skills preferred.
The predicted salary is between 22000 - 26000 £ per year.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington.
We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east.
All our products are available directly to customers through ARNEclo. com, offering a seamless online shopping experience.
We're also proud to be stocked in Selfridges, both in-store and online, and we've recently opened our first permanent retail store at Liverpool ONE - a huge milestone for the brand.
Looking ahead, we have ambitious goals for the next decade, and the team firmly believes they're all achievable.
From launching new product categories and expanding internationally to investing in paid media, CRM, and growing our retail presence — the next chapter for ARNE is shaping up to be an exciting one.
And this is only the beginning!
We've come a long way from starting out in Mum's bungalow back in 2018 to our all-new, fully bespoke HQ.
This space will be our home for at least the next 5-10 years, and while it's not quite our style to shout too loudly, it's here that we plan to reach our goals, take ARNE global, and further establish ourselves as a truly iconic UK brand.
Reporting to our Customer Service Manager, you'll be responsible for delivering a first-class customer experience to ARNE customers, ensuring a seamless and exceptional customer journey.
Handling all customer enquires meaningfully and thoroughly.
- Please note this role will be offered on a 4-month fixed-term contract basis, with an anticipated start date of mid-September.
- A range of contracted hours are available to suit different availability requirements
Your day-to-day role and responsibilities include
- Respond to customers via email, live chat, and social media maintain a customer first attitude
- Handle order queries: tracking, amendments, returns, and fit/sizing exchanges
- Resolve complaints and investigate disputed or lost deliveries, escalating to our 3PL when it's a courier/warehouse issue
- Support fraud checks and raise internal tickets with full context
- Flex during peak periods (sales, drops, seasonal spikes)
- Share customer feedback with product/ops and support the wider team
- Hit KPIs: response time, resolution rate, CSAT
- Contribute to a positive team culture by offering ideas, celebrating team wins, and recognising peer contributions.
Requirements
- Previous experience in a customer-facing or customer experience role is preferred
- Familiarity with CRM systems and e Commerce support platforms (e. g. Gorgias, Zendesk) is desirable
- Confident in handling and resolving customer complaints effectively
- Clear written and verbal communication skills
- Friendly and professional tone
- Ability to understand a customer's needs
- Handle complaints effectively and thoroughly
- Keen attention to detail and work well under pressure
- Able to work across multi-channel contacts efficiently
- Collaborate with colleagues to achieve team and individual KPIs
Benefits
- We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years a row!
- 32 Days Holiday (including Bank Holidays) + your Birthday off
- Holidays increasing up to 36 days with service
- Option to buy / sell holidays
- Generous staff discount
- Annual and quarterly bonus schemes based on company performance
- Private Healthcare including Dental & Optical Plans after probation
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from 100's of places
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
ARNE are an equal opportunities employer.
We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse.
We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
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Customer Service Assistant (Fixed Term Contract) in Warrington employer: Arne
ARNE is an exceptional employer that values its employees by fostering a vibrant work culture in Liverpool, where passion for customer service meets personal growth. With benefits such as 32 days of holiday, a generous staff discount, and a health cash plan from day one, we empower our team to thrive while redefining the retail experience together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Fixed Term Contract) in Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Arne.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Arne. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant (Fixed Term Contract) in Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Arne.
How to prepare for a job interview at Arne
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Arne's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Arne offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
