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- Tasks: Lead a team to enhance customer interactions and monitor performance metrics.
- Company: A vibrant UK-based apparel brand focused on customer service excellence.
- Benefits: Competitive benefits, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on customer experiences while leading a passionate team.
- Qualifications: Strong leadership skills and at least two years of relevant experience.
The predicted salary is between 36000 - 60000 £ per year.
A UK-based apparel brand is looking for a Customer Service Manager to lead a dedicated team and enhance customer interactions. The role involves monitoring performance metrics, managing escalations, and ensuring a high-quality service aligned with brand values.
Candidates should possess strong leadership skills and at least two years of relevant experience. This role offers a vibrant work environment, competitive benefits, and opportunities for professional growth.
Head of Customer Experience & Service Excellence employer: Arne
Contact Detail:
Arne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer service approach and think of examples from your experience that align with their brand ethos. This will show them you're a perfect fit!
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've managed teams and handled escalations in the past. Highlighting your ability to enhance customer interactions will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in joining our vibrant team.
We think you need these skills to ace Head of Customer Experience & Service Excellence
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer interactions shine through. We want to see how you can bring our brand values to life and create memorable experiences for our customers.
Highlight Relevant Experience: Make sure to showcase your leadership skills and any relevant experience in customer service management. We’re looking for someone who can hit the ground running, so don’t be shy about sharing your achievements in previous roles.
Be Metrics-Driven: Since monitoring performance metrics is key to this role, include specific examples of how you've used data to improve service quality in your past positions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started on this journey together!
How to prepare for a job interview at Arne
✨Know the Brand Inside Out
Before your interview, make sure you research the apparel brand thoroughly. Understand their values, mission, and customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Experience & Service Excellence, strong leadership is key. Prepare examples from your past experience where you've successfully led a team, managed escalations, or improved service metrics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Performance Metrics Questions
Expect questions about how you monitor and improve performance metrics. Be ready to discuss specific KPIs you've worked with, how you tracked them, and any strategies you implemented to enhance customer interactions. This shows your analytical side and commitment to service excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how they measure success in this role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
