At a Glance
- Tasks: Lead the team, enhance customer experiences, and manage daily store operations.
- Company: ARNE, a forward-thinking brand redefining retail with style and substance.
- Benefits: Up to 36 days holiday, generous discounts, bonuses, and health plans.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Join us to shape the future of retail and make a real impact.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 20790 - 25410 £ per year.
ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more’ approach, understated yet elevated, blending minimal, high-quality products with a store environment that’s anything but average. We’re challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.
Following the hugely successful launch of our flagship store in Liverpool ONE, we are seeking an additional customer focused Floor Manager to join our Retail Team. This role will play a key part in bringing our vision to life as we enter our peak trading period. You’ll be the face of ARNE, welcoming customers, sharing our story, and delivering the kind of service and experience which we believe has been missing from the Retail space.
If you’re passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that’s redefining retail, this is your opportunity to make an impact and help shape the future of ARNE. Whilst reporting directly to our Store Manager, you’ll play a key part in driving operational efficiency, upholding our brand standards, and delivering outstanding service to every customer.
- Open and close the store, ensuring everything is secure and ready for trading each day.
- Assist in managing daily operations, including stock management and visual merchandising.
- Deliver exceptional customer service, engaging with customers to enhance their shopping experience.
- Support the team in achieving sales goals and key performance indicators.
- Help with training and mentoring new team members.
- Act as a point of contact for shift-related issues in the absence of management.
- Always maintain the cleanliness and presentation of the store.
Essential Experience and Skills
- Previous experience in a retail environment, preferably in a supervisory or keyholder role.
- Strong communication and interpersonal skills.
- A keen interest in fashion and retail.
- Ability to work flexible hours, including weekends and holidays.
- Proactive attitude and ability to work independently.
- Strong organisational skills and attention to detail.
- We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024
- 32 Days Holiday (including Bank Holidays) + your Birthday off
- Holidays increasing up to 36 days with service
- Generous staff discount & uniform allowance
- Annual and quarterly bonus schemes based on company performance
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from 100’s of places
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
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Floor Manager (Liverpool) employer: ARNE Ltd
ARNE is an exceptional employer that prioritises a vibrant and inclusive work culture, offering a unique opportunity for growth within the retail sector. As a Floor Manager in our flagship Liverpool ONE store, you'll enjoy generous benefits such as up to 36 days of holiday, a health cash plan, and a supportive environment that values diversity and employee development. Join us in redefining retail and making a meaningful impact on customer experiences while being part of a team that celebrates creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager (Liverpool)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ARNE Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ARNE Ltd!
We think you need these skills to ace Floor Manager (Liverpool)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ARNE Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ARNE Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ARNE Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ARNE Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
