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- Tasks: Join us as a Fraud Analyst to detect and prevent online fraud.
- Company: ARNE is a dynamic apparel and footwear brand based in Birchwood Park, UK.
- Benefits: Enjoy 32 days holiday, generous discounts, private healthcare, and bonus schemes.
- Why this job: Be part of a growing team in a recognised Best Place to Work with a focus on inclusivity.
- Qualifications: Minimum one year experience in fraud analysis; strong communication and analytical skills required.
- Other info: Flexible shifts during peak periods; opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
ARNE is an apparel and footwear brand/retailer based in Birchwood Park near Warrington, UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers, via ARNEclo.com. We have recently branched out and are now also available via Selfridges both in store and online.
We are looking for a detail-oriented and analytical Fraud Analyst to join our growing team. The ideal candidate will have a minimum of one year experience in a similar role and will be responsible for detecting, investigating and preventing fraudulent activities across our digital platforms. You will work closely with our Customer Support, Finance and Operations teams to maintain a secure and trustworthy shopping environment for our customers.
- Implement procedures and policies to prevent fraudulent activity
- Use fraud detection tools and analytics to assess risk and make decisions on order approvals or declines
- Monitor transactions in real time to identify and investigate suspicious activity
- Respond to customer contacts regarding suspected fraud through multiple channels
- Investigate customer disputes and resolve chargeback in collaboration with payment processors
- Analyse fraud metrics and prepare regular reports on fraud rates, trends and mitigation strategies
- Maintain and update fraud rules and filters in fraud management systems
- Continuously improve fraud prevention processes and recommend enhancement tools and processes
- Collaborate with key departments to ensure fraud measures are in place
- Stay current on industry fraud trends and compliance requirements
- Educate and build the knowledge of the Customer support team to recognise fraud and coach on how to handle such issues
Essential Experience and Skills:
- Previous experience in a similar role
- Excellent written and verbal communication skills
- Strong attention to detail and analytical thinking
- Ability to work under pressure in a fast-paced environment
- Comfortable using Microsoft Office tools and navigating multiple systems
- Flexible to work shifts during peak periods including evenings, weekends, and public holidays
Desirable:
- Previous experience in a customer service or call centre environment
- Previous experience using Gorgias
- An interest in fraud, financial crime, or risk management
- Familiarity with fraud detection tools or financial platforms
- Degree or relevant qualification (not required but advantageous)
We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024 & 2025!
- 32 Days Holiday (including Bank Holidays) + your Birthday off
- Holidays increasing up to 36 days with service
- Option to buy / sell holidays
- Generous staff discount
- Annual and quarterly bonus schemes based on company performance
- Private Healthcare including Dental & Optical Plans after probation
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from hundreds of places
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed to creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Fraud Analyst employer: ARNE Ltd
Contact Detail:
ARNE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with the latest fraud detection tools and analytics. Being knowledgeable about these technologies will not only help you in your role but also impress us during the interview process.
✨Tip Number 2
Stay updated on current fraud trends and compliance requirements in the retail industry. This knowledge will demonstrate your commitment to the role and your proactive approach to preventing fraud.
✨Tip Number 3
Network with professionals in the fraud prevention field. Engaging with others can provide insights into best practices and may even lead to valuable connections that could benefit your application.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully detected or prevented fraud in previous roles. Real-life scenarios will showcase your analytical skills and attention to detail, which are crucial for this position.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fraud Analyst at ARNE. Familiarise yourself with their operations and the specific skills they are looking for, such as experience with fraud detection tools and analytical thinking.
Tailor Your CV: Customise your CV to highlight relevant experience in fraud analysis or similar roles. Emphasise your attention to detail, analytical skills, and any experience with customer service or financial platforms that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fraud prevention and your understanding of the industry. Mention specific experiences that demonstrate your ability to detect and investigate fraudulent activities, and how you can contribute to ARNE's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is essential for this role. A polished application reflects your attention to detail.
How to prepare for a job interview at ARNE Ltd
✨Know Your Fraud Detection Tools
Familiarise yourself with the fraud detection tools and analytics mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them to assess risk and make decisions in previous roles.
✨Demonstrate Analytical Thinking
As a Fraud Analyst, analytical skills are crucial. Prepare examples of how you've successfully identified and investigated suspicious activities in the past. Highlight your attention to detail and how it has helped you prevent fraudulent activities.
✨Understand the Company’s Values
Research ARNE's brand values and their commitment to diversity and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a secure and trustworthy shopping environment for customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of specific situations where you had to respond to customer contacts regarding suspected fraud or resolve disputes, and be ready to explain your thought process.
