At a Glance
- Tasks: Support daily store operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Join ARNE, a brand redefining retail with a focus on design and customer experience.
- Benefits: Enjoy 32 days holiday, generous discounts, bonuses, and private healthcare.
- Other info: Diverse and inclusive workplace committed to supporting all backgrounds.
- Why this job: Be part of an innovative team shaping the future of retail in Manchester.
- Qualifications: Previous retail management experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more’ approach, understated yet elevated, blending minimal, high-quality products with a store environment that’s anything but average. We’re challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side. Following the incredible success of our flagship store at Liverpool ONE, we’re continuing our exciting retail journey with the launch of a brand-new store on New Cathedral Street in the heart of Manchester City Centre.
As part of this, we are looking for an ambitious and driven Assistant Store Manager to join our team and play a key role in bringing the ARNE experience to life in our new location. Reporting to our Store Manager, the Assistant Store Manager will support in all aspects of store operations, including sales performance, team leadership, customer experience and operational excellence. They will lead by example and support colleagues through coaching and mentoring.
If you’re passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that’s redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.
Requirements- Support the Store Manager in the daily operations of the store, ensuring smooth and effective functioning.
- Supervise and motivate the store team, ensuring they deliver excellent customer service.
- Assist in recruitment, training, and performance management of store staff.
- Analyse sales performance and customer feedback to identify areas for improvement.
- Maintain store merchandising standards, ensuring compliance with brand guidelines.
- Handle inventory management, including stock replenishment and inventory audits.
- Assist in implementing promotional plans and marketing initiatives within the store.
- Ensure that the store environment is clean, safe, and welcoming for customers.
- Act as a role model for customer service and commitment to the ARNE brand values.
- Manage the store in the absence of the Store Manager.
- Previous experience in a retail management or supervisory role.
- Strong leadership skills and ability to inspire a team.
- Excellent customer service skills with a passion for retail.
- Strong analytical skills with the ability to interpret sales data.
- Good understanding of merchandising standards and visual presentation.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Effective communication skills, both verbal and written.
- Flexibility to work weekends and bank holidays as needed.
- We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024.
- 32 Days Holiday (including Bank Holidays) + your Birthday off. Holidays increasing up to 36 days with service.
- Generous staff discount & uniform allowance.
- Annual and quarterly bonus schemes based on company performance.
- Private Healthcare including Dental & Optical Plans after probation.
- Health Cash Plan from day one.
- Life assurance paying 5x annual salary from day one.
- Discounted marketplace with money off/cash back from 100’s of places.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Tech Scheme.
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed to creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Assistant Store Manager (New Cathedral Street) in Manchester employer: Arne Clo
ARNE is an exceptional employer that prioritises a vibrant and inclusive work culture, offering employees the chance to thrive in a dynamic retail environment at our new store on New Cathedral Street in Manchester. With generous benefits including up to 36 days of holiday, private healthcare, and a commitment to employee growth through training and mentorship, we empower our team to deliver outstanding customer experiences while redefining the retail landscape. Join us in shaping the future of shopping where your passion for fashion and leadership can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (New Cathedral Street) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arne Clo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arne Clo!
We think you need these skills to ace Assistant Store Manager (New Cathedral Street) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arne Clo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arne Clo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arne Clo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arne Clo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!