Assistant Store Manager (Westfield Stratford) in London

Description

ARNE's retail vision is to redefine what shopping feels like.

Every space we create embodies our ‘less is more’ approach, understated yet elevated, blending minimal, high-quality products with a store environment that’s anything but average.

We’re challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.

Following the incredible success of our flagship store at Liverpool ONE, we’re continuing our exciting retail journey with the launch of a brand-new pop up store in Westfield Stratford, London.

As part of this, we are looking for an ambitious and driven Assistant Store Manager to join our team on a fixed term contract basis and play a key role in bringing the ARNE experience to life in our new location.

Reporting to our Store Manager, the Assistant Store Manager will support in all aspects of store operations, including sales performance, team leadership, customer experience and operational excellence.

They will lead by example and support colleagues through coaching and mentoring.

If you’re passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that’s redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

Requirements

• Support the Store Manager in the daily operations of the store, ensuring smooth and effective functioning.
• Supervise and motivate the store team, ensuring they deliver excellent customer service.
• Assist in recruitment, training, and performance management of store staff.
• Analyse sales performance and customer feedback to identify areas for improvement.
• Maintain store merchandising standards, ensuring compliance with brand guidelines.
• Handle inventory management, including stock replenishment and inventory audits.
• Assist in implementing promotional plans and marketing initiatives within the store.
• Ensure that the store environment is clean, safe, and welcoming for customers.
• Act as a role model for customer service and commitment to the ARNE brand values.
• Manage the store in the absence of the Store Manager.

Essential Experience and Skills

• Previous experience in a retail management or supervisory role.
• Strong leadership skills and ability to inspire a team.
• Excellent customer service skills with a passion for retail.
• Strong analytical skills with the ability to interpret sales data.
• Good understanding of merchandising standards and visual presentation.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Effective communication skills, both verbal and written.
• Flexibility to work weekends and bank holidays as needed.

Benefits

• We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024
• 32 Days Holiday (including Bank Holidays) + your Birthday off
• Holidays increasing up to 36 days with service
• Generous staff discount & uniform allowance
• Annual and quarterly bonus schemes based on company performance
• Health Cash Plan from day one
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100’s of places
• Employee Assistance Programme
• Cycle to Work Scheme
• Tech Scheme

ARNE are an equal opportunities employer.

We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse.

We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.