At a Glance
- Tasks: Deliver exceptional customer service via email, live chat, and social media.
- Company: Exciting UK apparel brand with ambitious growth plans.
- Benefits: 32 days holiday, generous discounts, private healthcare, and bonus schemes.
- Other info: Flexible hours available; perfect for students seeking part-time work.
- Why this job: Join a dynamic team and help shape an iconic UK brand's future.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
Description
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east.
All our products are available directly to customers through ARNEclo.com, offering a seamless online shopping experience. We’re also proud to be stocked in Selfridges, both in-store and online, and we’ve recently opened our first permanent retail store at Liverpool ONE – a huge milestone for the brand.
Looking ahead, we have ambitious goals for the next decade, and the team firmly believes they’re all achievable. From launching new product categories and expanding internationally to investing in paid media, CRM, and growing our retail presence — the next chapter for ARNE is shaping up to be an exciting one. And this is only the beginning!
We’ve come a long way from starting out in Mum’s bungalow back in 2018 to our all-new, fully bespoke HQ. This space will be our home for at least the next 5–10 years, and while it’s not quite our style to shout too loudly, it’s here that we plan to reach our goals, take ARNE global, and further establish ourselves as a truly iconic UK brand.
Reporting to our Customer Service Manager, you’ll be responsible for delivering a first-class customer experience to ARNE customers, ensuring a seamless and exceptional customer journey. Handling all customer enquires meaningfully and thoroughly.
If you are an enthusiastic, engaging individual and want to join us on our exciting journey please apply today!
*Please note this role will be offered on a 4-month fixed-term contract basis, with an anticipated start date of mid-September. A range of contracted hours are available to suit different availability requirements.
Your day-to-day role and responsibilities include:
- Respond to customers via email, live chat, and social media maintain a customer first attitude
- Handle order queries: tracking, amendments, returns, and fit/sizing exchanges
- Resolve complaints and investigate disputed or lost deliveries, escalating to our 3PL when it's a courier/warehouse issue
- Support fraud checks and raise internal tickets with full context
- Flex during peak periods (sales, drops, seasonal spikes)
- Share customer feedback with product/ops and support the wider team
- Hit KPIs: response time, resolution rate, CSAT
- Contribute to a positive team culture by offering ideas, celebrating team wins, and recognising peer contributions.
Requirements
- Previous experience in a customer-facing or customer experience role is preferred
- Familiarity with CRM systems and eCommerce support platforms (e.g. Gorgias, Zendesk) is desirable
- Confident in handling and resolving customer complaints effectively
- Clear written and verbal communication skills
- Friendly and professional tone
- Ability to understand a customer’s needs
- Handle complaints effectively and thoroughly
- Keen attention to detail and work well under pressure
- Able to work across multi-channel contacts efficiently
- Collaborate with colleagues to achieve team and individual KPIs
Benefits
- We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years a row!
- 32 Days Holiday (including Bank Holidays) + your Birthday off
- Holidays increasing up to 36 days with service
- Option to buy / sell holidays
- Generous staff discount
- Annual and quarterly bonus schemes based on company performance
- Private Healthcare including Dental & Optical Plans after probation
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from 100’s of places
- Employee Assistance Programme
- Cycle to Work Scheme
- Tech Scheme
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Customer Service Assistant (Part Time Fixed Term Contract) in Birchwood employer: Arne Clo
ARNE is an exceptional employer, offering a vibrant work culture in Birchwood Park, where creativity and collaboration thrive. With generous benefits such as 32 days of holiday, private healthcare, and a commitment to employee growth, ARNE fosters an inclusive environment that values diverse perspectives. Join us on our exciting journey as we expand our brand and make a meaningful impact in the apparel and footwear industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Part Time Fixed Term Contract) in Birchwood
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Arne Clo and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Arne Clo and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Arne Clo.
Get Familiar with Our Brand:Before applying, take some time to learn about Arne Clo and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Arne Clo
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Arne Clo.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Arne Clo will surely appreciate.
