Sales Advisor (New Cathedral Street) in Manchester

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more’ approach, understated yet elevated, blending minimal, high-quality products with a store environment that’s anything but average. We’re challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side. Following the incredible success of our flagship store at Liverpool ONE, we’re continuing our exciting retail journey with the launch of a brand-new store on New Cathedral Street in the heart of Manchester City Centre. We are therefore looking for passionate, customer focused individuals to register your interest in joining our Retail Team to help bring this vision to life.

You’ll be the face of ARNE, welcoming customers, sharing our story, and delivering the kind of service and experience which we believe has been missing from the Retail space. If you’re passionate about fashion, enjoy delivering exceptional customer experiences, and want to be part of a brand that’s redefining retail, this is your opportunity to make an impact and help shape the future of ARNE. Please note, we are planning to open the store in Summer 2026. At this stage, we are inviting candidates to register their interest, and we aim to be in touch with the shortlisted candidates by the end of July to invite you to attend one of our recruitment days.

Responsibilities:

• Engage with customers to deliver exceptional in-store service throughout the full customer journey.
• Build rapport with customers whilst identifying customer needs and recommend suitable products based on product knowledge, bestsellers and new arrivals in store.
• Confidently handle customer enquiries, complaints, and after‑sales support to ensure satisfaction and loyalty.
• Stay informed on product launches, promotions, competitor activity, and retail trends to drive sales performance.
• Work collaboratively with the store team to achieve sales targets, promote key campaigns, and maintain high visual standards.
• Operate tills accurately and responsibly, processing purchases, refunds, and exchanges in line with store policy and procedures.
• Support loss prevention by remaining vigilant on the shop floor.

Essential Experience and Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and engage customers confidently.
• Previous experience in a retail or sales environment, with a strong understanding of excellent customer service.
• Competent in using point‑of‑sale systems, processing transactions accurately, and handling cash responsibly.
• Thrive in a fast‑paced retail environment, adapt quickly to change, and manage multiple priorities.
• Strong organisational skills with a keen eye for detail, ensuring high standards across the store.
• Demonstrated commitment to delivering outstanding customer service and driving customer satisfaction.
• Flexible to work evenings, weekends, and peak periods.

We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024. Benefits include:

• 32 Days Holiday (including Bank Holidays) + your Birthday off, increasing up to 36 days with service.
• Option to buy/sell holidays.
• Generous staff discount & uniform allowance.
• Annual and quarterly bonus schemes based on company performance.
• Private Healthcare including Dental & Optical Plans after probation.
• Health Cash Plan from day one.
• Life assurance paying 5x annual salary from day one.
• Discounted marketplace with money off/cash back from 100’s of places.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Tech Scheme.

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed to creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.