At a Glance
- Tasks: Deliver exceptional customer service across email, live chat, and social media.
- Company: Join ARNE, a fast-growing UK apparel brand with exciting goals.
- Benefits: Enjoy 32 days holiday, generous discounts, and private healthcare.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an iconic brand's journey and make a real impact.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 12 - 15 € per hour.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east. All our products are available directly to customers through ARNEclo.com, offering a seamless online shopping experience. We’re also proud to be stocked in Selfridges, both in-store and online, and we’ve recently opened our first permanent retail store at Liverpool ONE – a huge milestone for the brand.
Reporting to our Customer Service Manager, you’ll be responsible for delivering a first-class customer experience to ARNE customers, ensuring a seamless and exceptional customer journey. Handling all customer enquiries meaningfully and thoroughly. If you are an enthusiastic, engaging individual and want to join us on our exciting journey please apply today!
Your day-to-day role and responsibilities include:
- Customer Support Respond to customers across multiple channels, including email, live chat and social media with a professional and brand aligned tone. Assisting with orders, including tracking deliveries, amending orders, chasing returns or helping customers complete orders. Maintain a customer first attitude when handling queries, following our set GOGW process.
- Brand Representation Communicate in a tone and style consistent with the brand’s values. Maintain and improve ARNE’s Trust Pilot score. Assist with fraud detection to protect customers and the business.
- Issue Resolution Handle complaints and resolve issues with empathy and efficiency, escalating when necessary. Thoroughly investigate any instance of disputed delivery/lost parcel or missing returns/items. Ensure all appropriate tickets are raised to the relevant teams/departments promptly and include all the necessary information from the start.
- Product Knowledge Maintain in depth knowledge of ARNE’s collections, sizing, materials and styling to provide accurate information and personalised recommendations. Attend team meetings and product drops to improve service quality.
- Feedback Loop/Team Collaboration Communicate customer feedback to relevant departments (e.g. product, operations) to improve service. Participate in weekly team meetings to align on performance goals, process updates, and shared challenges. Support teammates by sharing knowledge, troubleshooting techniques, or stepping in during high-volume periods. Contribute to a positive team culture by offering ideas, celebrating team wins, and recognising peer contributions.
- Personal efficiency Achieve all set KPI’s – response times, resolution rates, customer satisfaction scores and error rates. Take ownership of personal development through 1-2‑1 feedback sessions and performance reviews.
Previous experience in a customer-facing or customer experience role is preferred. Familiarity with CRM systems and eCommerce support platforms (e.g. Gorgias, Zendesk) is desirable. Confident in handling and resolving customer complaints effectively. Strong written and verbal communication skills. Able to maintain a friendly, professional, and empathetic tone. Skilled at understanding and responding to customer needs. Demonstrates attention to detail and performs well under pressure. Capable of managing multi‑channel customer interactions efficiently. Works collaboratively with colleagues to achieve team and individual KPIs.
Benefits We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years in a row. 32 Days Holiday (including Bank Holidays) + your Birthday off. Holidays increasing up to 36 days with service. Option to buy/sell holidays. Generous staff discount. Annual and quarterly bonus schemes based on company performance. Private Healthcare including Dental & Optical Plans after probation. Health Cash Plan from day one. Life assurance paying 5x annual salary from day one. Discounted marketplace with money off/cash back from 100’s of places. Employee Assistance Programme. Cycle to Work Scheme. Tech Scheme.
ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed to creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.
Customer Service Assistant (Part Time) in Liverpool employer: Arne Clo Ltd
ARNE is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With generous benefits such as 32 days of holiday, private healthcare, and a commitment to diversity and inclusivity, ARNE fosters an environment where every team member can thrive while contributing to the exciting journey of a rapidly growing UK brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Part Time) in Liverpool
✨Tip Number 1
Get to know ARNE! Before your interview, dive into our brand story and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our journey.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different customer scenarios, especially complaints. We want to see your empathy and problem-solving skills shine through during the interview.
✨Tip Number 3
Show off your communication skills! Whether it's through email or social media, we value a professional yet friendly tone. Be ready to demonstrate how you can represent ARNE's brand voice in your interactions.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to learn more about the role and our team culture. It shows us that you're engaged and eager to contribute to our exciting future at ARNE.
We think you need these skills to ace Customer Service Assistant (Part Time) in Liverpool
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about the role and the brand. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Customer Service Assistant. This shows us that you’ve done your homework and are serious about joining our team.
Be Professional Yet Friendly:Remember, we’re all about delivering a first-class customer experience. Use a professional tone in your application, but don’t be afraid to let your personality shine through. We love candidates who can balance professionalism with a friendly approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about ARNE and what we stand for!
How to prepare for a job interview at Arne Clo Ltd
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with ARNE’s products, values, and recent milestones. This will not only show your enthusiasm but also help you answer questions more effectively and align your responses with the brand's ethos.
✨Practice Your Customer Service Scenarios
Think about common customer service situations you might face, like handling complaints or assisting with orders. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to maintain a friendly, professional tone.
✨Show Off Your Communication Skills
Since the role involves responding to customers across various channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with expressing yourself in a way that reflects ARNE’s brand voice.
✨Be Ready to Discuss Team Collaboration
ARNE values teamwork, so be prepared to talk about how you’ve worked with others in previous roles. Share examples of how you’ve supported teammates or contributed to a positive team culture, as this will highlight your ability to fit into their collaborative environment.
