Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the Customer Service team to deliver top-notch support.
- Company: ARNE, a trendy UK apparel brand with exciting growth plans.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work culture.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Two years in customer service and strong leadership skills required.
- Other info: Opportunity for personal growth in a fast-paced, innovative environment.
The predicted salary is between 13 - 16 £ per hour.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east, offering a seamless online shopping experience. We’re also proud to be stocked in Selfridges, both in-store and online, and we’ve recently expanded our retail footprint to Liverpool and Manchester.
A successful Customer Service Manager will bring ARNE’s values to life in every customer interaction, leading the Customer Service function to deliver a best-in-class experience. By turning customer feedback into a competitive advantage and building a high-performing, engaged team, you will ensure every interaction reflects the quality, care, and standards of the ARNE brand.
- Lead, mentor, and inspire the Customer Service team, fostering a positive, high-performance culture that embodies ARNE values.
- Train and develop all CS team members cross-functionally to build strong brand knowledge and confidence in delivering a first-class customer experience.
- Conduct regular 1–2–1s, recognising strong performance and effectively managing underperformance.
- Drive team engagement through regular team meetings, sharing business updates and team performance insights.
Planning & Scheduling
- Performance Management & Service Standards: Implement quality scorecards and compliance audits to maintain service consistency and high standards.
- Define and uphold service standards, ensuring all communication reflects ARNE’s professionalism, tone, and brand values.
- Customer Experience & Escalations: Coach and support the team in managing complex or sensitive customer concerns.
- Insight, Data & Continuous Improvement: Use customer service data and feedback to identify trends, generate insights, and drive improvements across the business.
- Partner with the Data team to define and develop the reporting models and performance measures needed for success.
- Monitor the 3PL provider’s performance, tracking order fulfilment, delivery issues, and returns management, and provide actionable insights and feedback to ensure a seamless post-purchase experience for customers.
At least two years’ experience in a similar customer service or customer experience role.
- Experience working with customer service platforms (Gorgias and ZigZag preferred, but not essential).
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
- Strong analytical capability, with the ability to interpret customer service metrics and drive continuous improvement.
Online Customer Support Executive - - Part-time in Cheshire employer: Arne Clo Ltd
Contact Detail:
Arne Clo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Executive - - Part-time in Cheshire
✨Tip Number 1
Get to know ARNE and its values! Before your interview, dive into their brand story and product offerings. This way, you can show genuine enthusiasm and align your answers with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling tricky questions and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest by asking about team dynamics, training opportunities, and how ARNE measures success in customer service. It’s a great way to engage and learn more about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're keen and helps us keep track of your journey with us.
We think you need these skills to ace Online Customer Support Executive - - Part-time in Cheshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Online Customer Support Executive role. Highlight any relevant customer service experience and how it connects to ARNE's values.
Showcase Your Leadership Skills: Since this role involves mentoring and inspiring a team, don’t forget to mention any leadership experiences you’ve had. We want to see how you can motivate others and drive a positive culture!
Be Data-Driven: ARNE values insights and continuous improvement, so if you have experience interpreting customer service metrics or using data to enhance customer experiences, make sure to include that in your application. It shows you’re proactive and results-oriented!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Arne Clo Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research ARNE thoroughly. Understand their values, product range, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you turned a negative situation into a positive one or how you handled complex customer concerns. This will demonstrate your capability to embody ARNE's values in every interaction.
✨Be Ready to Discuss Team Leadership
Since the role involves leading and mentoring a team, be prepared to talk about your leadership style. Share examples of how you've motivated teams in the past and how you plan to foster a high-performance culture at ARNE.
✨Emphasise Continuous Improvement
ARNE values data-driven insights for improvement. Be ready to discuss how you've used customer feedback and service metrics to drive changes in previous roles. This shows that you can contribute to ARNE's goal of delivering a best-in-class customer experience.