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- Tasks: Lead and inspire a dynamic Customer Service team to deliver top-notch experiences.
- Company: Join ARNE, a trendy UK apparel brand making waves in retail.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work culture.
- Why this job: Be part of an exciting growth journey and make a real impact on customer satisfaction.
- Qualifications: Two years in customer service and strong leadership skills required.
- Other info: Opportunity for personal growth in a fast-paced, innovative environment.
The predicted salary is between 13 - 16 £ per hour.
ARNE is a UK-based apparel and footwear brand based in Birchwood Park, near Warrington. We design and develop all our products in the UK, working with trusted manufacturing partners across both the near and far east, offering a seamless online shopping experience. We’re also proud to be stocked in Selfridges, both in-store and online, and we’ve recently expanded our retail footprint to Liverpool and Manchester.
A successful Customer Service Manager will bring ARNE’s values to life in every customer interaction, leading the Customer Service function to deliver a best-in-class experience. By turning customer feedback into a competitive advantage and building a high-performing, engaged team, you will ensure every interaction reflects the quality, care, and standards of the ARNE brand.
- Lead, mentor, and inspire the Customer Service team, fostering a positive, high-performance culture that embodies ARNE values.
- Train and develop all CS team members cross-functionally to build strong brand knowledge and confidence in delivering a first-class customer experience.
- Conduct regular 1–2–1s, recognising strong performance and effectively managing underperformance.
- Drive team engagement through regular team meetings, sharing business updates and team performance insights.
Planning & Scheduling
- Performance Management & Service Standards: Implement quality scorecards and compliance audits to maintain service consistency and high standards.
- Define and uphold service standards, ensuring all communication reflects ARNE’s professionalism, tone, and brand values.
- Customer Experience & Escalations: Coach and support the team in managing complex or sensitive customer concerns.
- Insight, Data & Continuous Improvement: Use customer service data and feedback to identify trends, generate insights, and drive improvements across the business.
- Partner with the Data team to define and develop the reporting models and performance measures needed for success.
- Monitor the 3PL provider’s performance, tracking order fulfilment, delivery issues, and returns management, and provide actionable insights and feedback to ensure a seamless post-purchase experience for customers.
At least two years’ experience in a similar customer service or customer experience role.
- Experience working with customer service platforms (Gorgias and ZigZag preferred, but not essential).
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
- Strong analytical capability, with the ability to interpret customer service metrics and drive continuous improvement.
Online Customer Service Executive - Part-Time in Cheshire employer: Arne Clo Ltd
Contact Detail:
Arne Clo Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Executive - Part-Time in Cheshire
✨Tip Number 1
Get to know ARNE and its values! Before your interview, dive into their brand story and product offerings. This way, you can show genuine enthusiasm and align your answers with what they stand for.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky customer situations or feedback. Being prepared to discuss real-life examples will demonstrate your experience and problem-solving skills.
✨Tip Number 3
Show off your leadership skills! Even if you're applying for a part-time role, highlight any experience you've had in mentoring or training others. ARNE values strong team dynamics, so let them know how you can contribute.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to keep you on their radar and show your enthusiasm for the role.
We think you need these skills to ace Online Customer Service Executive - Part-Time in Cheshire
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and how you embody ARNE's values in every interaction.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service roles. We’re looking for specific examples that demonstrate your ability to lead and inspire a team, so don’t hold back on those success stories!
Be Professional Yet Approachable: Your written application should reflect the professionalism of the ARNE brand while also being friendly and approachable. Use a tone that matches our values, showing us you can communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ARNE.
How to prepare for a job interview at Arne Clo Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research ARNE thoroughly. Understand their values, product range, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you turned a negative situation into a positive one or how you handled complex customer concerns. This will demonstrate your capability to embody ARNE's commitment to a first-class customer experience.
✨Emphasise Team Leadership Experience
Since the role involves leading and mentoring a team, be ready to discuss your leadership style. Share instances where you've motivated a team or improved performance. Highlight how you can foster a positive culture that aligns with ARNE's values.
✨Be Data-Driven
ARNE values insights and continuous improvement, so be prepared to talk about how you've used data in previous roles. Discuss any experience you have with customer service metrics and how you've leveraged them to drive improvements. This will show that you can contribute to ARNE's goal of using feedback as a competitive advantage.