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- Tasks: Handle system and technical support requests, ensuring a positive user experience.
- Company: Join the Army Cadet Headquarters with a supportive team culture.
- Benefits: Flexible working, personal accident insurance, generous leave, and development support.
- Other info: Enjoy a caring team atmosphere with opportunities for personal growth.
- Why this job: Make a difference by helping others while developing your skills in a dynamic environment.
- Qualifications: Strong admin and IT skills, excellent communication, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting administration role in Army Cadet Headquarters responsible for receiving and handling requests for system and technical support through a helpdesk ticketing system ensuring a positive user experience. We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to respond to a broad range of service requests for support by providing information to fulfil or enable resolution.
Qualifications
- High level of administration and IT skills
- Experience working with partners, both internally and externally
- Accustomed to working under pressure for a demanding team
- Demonstrable success in establishing effective working relationships across a range of organisations at all levels
- Excellent written and verbal communication skills
- Polite telephone manner
- Effective interpersonal skills
- Ability to work on own initiative
Benefits
- Flexible working arrangements (you agree a working pattern with your line manager).
- The ability to work both from home and from our Aldershot office.
- Personal Accident Insurance, including loss of earnings cover and death benefit.
- 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
- A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
- Good leave allowances (which are offered pro-rata for part time staff): 20 days annual leave plus Bank Holidays.
- Additional privilege leave, on set days each year, such as between Christmas and New Year.
- An additional five days of volunteering leave.
- Support for qualifications and personal development.
- Employee Assistance Programme.
- Season ticket loan.
- Railcard (if you are eligible).
- A caring and supportive team environment.
Service Desk Administrator in Hampshire employer: Army Cadet Charitable Trust UK
Contact Detail:
Army Cadet Charitable Trust UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Army Cadet Headquarters on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk roles. We should focus on showcasing our IT skills and how we handle pressure, as these are key in this role.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, they want someone who can provide a positive user experience, so let’s demonstrate that enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Administrator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the Service Desk Administrator role, so don’t hold back on showcasing your IT and administration prowess!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use a friendly tone and make it easy for us to see how you can engage with users effectively.
Highlight Your Teamwork Experience: We love seeing candidates who can work well with others! Share examples of how you've built effective working relationships in previous roles, especially under pressure. This will show us you're a great fit for our supportive team environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Army Cadet Charitable Trust UK
✨Know Your Tech
Brush up on your IT skills and be ready to discuss any relevant software or systems you’ve worked with. Familiarise yourself with helpdesk ticketing systems, as this role heavily relies on them.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with users in the past.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you successfully resolved a technical issue under pressure. Be ready to share these stories, highlighting your initiative and ability to work independently.
✨Build Rapport
Establishing effective working relationships is crucial. During the interview, show enthusiasm and a friendly attitude. This will demonstrate your interpersonal skills and ability to connect with colleagues at all levels.