At a Glance
- Tasks: Support fundraising efforts and provide excellent care to our supporters.
- Company: Join The Army Benevolent Fund, a charity dedicated to supporting soldiers and their families.
- Benefits: Enjoy 30 days holiday, flexible working, and a range of employee perks.
- Other info: Hybrid working model with opportunities for career growth and volunteering.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in supporter care and CRM systems is essential.
The predicted salary is between 32929 - 32929 £ per year.
We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.
SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.
SALARY: £32,929 per annum
LOCATION: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW: As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities and fundraising administration. The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.
ABOUT US: The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity.
DUTIES: Your duties as the Supporter Care & Fundraising Assistant include:
- Supporter Care: Deliver excellent service to supporters by telephone, email and at fundraising events, recording all interactions accurately on the CRM database.
- Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects.
- Donation Processing: Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities.
- Database Management: Maintain accurate supporter records, reports and fundraising information using CRM systems.
- Marketing Support: Assist with newsletters, Mailchimp campaigns and supporter journey communications.
- Administrative Support: Proofread documents, process invoices and provide administrative support across the Individual Giving team.
- Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement.
CANDIDATE REQUIREMENTS:
ESSENTIAL:
- Previous experience of Supporter Care within a charitable organisation.
- Previous experience working in an office environment.
- Excellent written and verbal communication skills.
- Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
- Experience using CRM databases or similar systems.
- Excellent organisational and time management skills.
- High attention to detail.
- Able to handle confidential and sensitive information professionally.
DESIRABLE:
- Experience promoting Gifts in Wills or legacy fundraising.
- Experience using Salesforce.
- An affinity with the organisation's charitable purpose.
- Willingness to travel throughout the UK as required.
BENEFITS: 30 days holidays, plus bank holidays, flexible and hybrid working (minimum two days per week in the office), employee wellbeing and assistance programme (EAP), annual health assessments via Healthshield, time off in lieu for volunteering at company events (TOIL), Perkbox benefits, pension scheme - after successful probation, income protection after successful probation, death in service after successful probation, annual pay reviews, annual leave purchase scheme.
The Army Benevolent Fund (ABF) is an Equal Opportunities Employer.
HOW TO APPLY: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Supporter Care & Fundraising Assistant employer: Army Benevolent Fund
The Army Benevolent Fund (ABF) is an exceptional employer, offering a supportive and flexible work environment in the heart of London. With a strong commitment to employee wellbeing, generous benefits including 30 days of holiday, and opportunities for professional growth within the charity sector, ABF fosters a culture of collaboration and respect. Join us in making a meaningful impact on the lives of soldiers, veterans, and their families while enjoying a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care & Fundraising Assistant
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Army Benevolent Fund.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Army Benevolent Fund.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Army Benevolent Fund.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Army Benevolent Fund. Apply directly through us to stand out!
We think you need these skills to ace Supporter Care & Fundraising Assistant
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Army Benevolent Fund. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Care & Fundraising Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Army Benevolent Fund
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Army Benevolent Fund. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
