At a Glance
- Tasks: Support fundraising efforts and deliver excellent care to our supporters.
- Company: Join The Army Benevolent Fund, a charity supporting soldiers and veterans.
- Benefits: Enjoy flexible hybrid working, 30 days holiday, and wellness programmes.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Make a real difference in the lives of those who served our country.
- Qualifications: Experience in supporter care and CRM systems is a plus.
The predicted salary is between 25000 - 32000 £ per year.
We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.
Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home.
JOB TYPE: Full-Time, Permanent
As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities and fundraising administration.
The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.
The Army Benevolent Fund (ABF) is the Army’s national charity, supporting soldiers, veterans, and their immediate families in times of need. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London.
Your duties as the Supporter Care & Fundraising Assistant include:
- Supporter Care: Deliver excellent service to supporters by telephone, email and at fundraising events, recording all interactions accurately on the CRM database.
- Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities and Individual Giving projects.
- Donation Processing: Process donations, Gift Aid claims and financial administration accurately whilst supporting reconciliation activities.
- Database Management: Maintain accurate supporter records, reports and fundraising information using CRM systems.
- Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement.
Previous experience of Supporter Care within a charitable organisation.
Previous experience working in an office environment.
Good IT skills including Microsoft Word, Excel, Outlook and PowerPoint.
Experience using CRM databases or similar systems.
Experience promoting Gifts in Wills or legacy fundraising.
Experience using Salesforce.
Willingness to travel throughout the UK as required.
30 days’ holidays, plus bank holidays.
Flexible and hybrid working (minimum two days per week in the office).
Employee wellbeing and assistance programme (EAP).
Annual Health Assessments via Healthshield.
Time off in lieu for volunteering at company events (TOIL).
Pension scheme - after successful probation.
Income Protection – after successful probation.
Death in Service – after successful probation.
Annual pay reviews.
Annual leave purchase scheme.
Supporter Care & Fundraising Assistant in London employer: Army Benevolent Fund
As an Events & Corporate Fundraising Assistant at our charity, you will be part of a dynamic and supportive work culture that prioritises collaboration and personal growth. We offer meaningful opportunities to engage with our community while developing your skills in fundraising and event management, all within the vibrant setting of London. With a commitment to employee well-being, including flexible working hours and a TOIL scheme, we ensure that our team members feel valued and empowered to make a difference.
