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For Companies At a Glance
- Tasks: Process donations, respond to supporter queries, and assist with campaigns.
- Company: Join a supportive organisation dedicated to the Armed Forces community.
- Benefits: Flexible hours, TOIL scheme, and opportunities for personal growth.
- Other info: Work in a collaborative environment with a focus on empathy and support.
- Why this job: Make a real difference while developing your skills in a meaningful role.
- Qualifications: Office experience, strong IT skills, and excellent communication abilities.
The predicted salary is between 24000 - 30000 £ per year.
Role Summary
To process supporter donations, answer supporter queries on email, in writing, and over the phone, assist the Individual Giving Manager with their work, process invoices, and maintain filing systems for supporter correspondence & records.
Key tasks and responsibilities
- To process cash, credit/debit card, CAF, standing orders and direct debits donations received, via post, telephone or internet, liaising with Finance Dept as appropriate.
- To manage the Daily Receipts process: receipt all donations, or pass on to the appropriate team as required.
- To manage the Gift Aid checking, scanning, and storage process.
- To respond to all donor related and general enquiries received via telephone, post, and email.
- To maintain accurate and up to date donor records on the database by responding to donor requests such as change of address, mailing preferences or gone away returns.
- To be responsible for filing and record keeping of manual forms and correspondence.
- To accurately record all Legacy and In Memoriam income, keeping all correspondence with solicitors and executors in order.
- To assist the Individual Giving Manager with the campaign process, including proofing artwork, checking data, and working with external agencies as required.
- To perform any other duties deemed appropriate by line manager.
Specific Tasks: Skills and abilities
- Experience of working in an office environment.
- Good IT skills, including MS Word, Excel, Outlook, and PowerPoint.
- Good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.
- Excellent verbal communication and phone manner and confidence in communicating with a wide range of people at all levels.
- A keen eye for detail and to ensure high standards whilst working under pressure.
- Excellent time management and organisational skills, with the ability to manage multiple tasks simultaneously and work to deadlines.
- Able to act with tact, diplomacy and confidentiality and deal with sensitive issues.
- Ability and experience of using databases or similar systems.
- An approach to mirror our values – supportive, professional, collaborative, creative, and confident.
- Willingness to travel across the UK as required.
Other
- Able to work evenings / weekends occasionally, TOIL scheme available.
- A genuine interest in supporting the Armed Forces community, with empathy for the causes and challenges within the sector.
Individual Giving & Supporter Care Assistant employer: Army Benevolent Fund
Contact Detail:
Army Benevolent Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving & Supporter Care Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. We can’t stress enough how being comfortable with your answers can boost your confidence when it’s time to shine.
✨Tip Number 3
Show your passion! When you’re chatting with potential employers, let your enthusiasm for the role and the organisation shine through. We want them to see how much you care about supporting the Armed Forces community.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It’s a simple gesture that can leave a lasting impression, and we all love a bit of good manners!
We think you need these skills to ace Individual Giving & Supporter Care Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Individual Giving & Supporter Care Assistant role. Highlight your relevant experience, especially in processing donations and managing donor records, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication with supporters, make sure your written application reflects your excellent writing style. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Your Attention to Detail: We love candidates who have a keen eye for detail! In your application, mention specific examples where you’ve successfully managed multiple tasks or maintained accurate records, as this will show us you can handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Army Benevolent Fund
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key tasks like processing donations and managing donor records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've handled queries or complaints in the past, whether over the phone or via email. This will demonstrate your excellent verbal and written communication skills.
✨Be Detail-Oriented
Highlight your keen eye for detail during the interview. You might be asked about how you ensure accuracy when processing donations or maintaining records. Share specific strategies you use to stay organised and manage multiple tasks without missing a beat.
✨Align with Their Values
Research the company’s values and think about how your own values align with theirs. Be ready to discuss your genuine interest in supporting the Armed Forces community and how you can contribute positively to their mission. This will show that you’re not just a fit for the role, but for the organisation as a whole.