Payroll Operations Administrator in Newcastle upon Tyne

Armstrong Watson are a trusted and leading independent Accountancy and Business Advisory firm based in the North of England and Scotland. Our services and advice are all centred around our Quest to support our clients to achieve prosperity, a secure future and peace of mind, which cannot be achieved without the expertise of our dedicated and valued colleagues. With approximately 800 colleagues situated across 19 offices, our people and our culture are at the heart of what we do. We recognise the unique impact we have on not only our clients, but also our colleagues, and the communities in which we operate. Our success is dependent on every colleague embracing all four of our core values: Honesty, Humanity, Trust and Passion.

The Role

We are now recruiting for a Payroll Operations Administrator to join our Newcastle office and wider Payroll Service Line. Working alongside a team of approximately 40 experienced Payroll Professionals, the successful candidate will be responsible for delivering comprehensive Payroll services to a wide range of clients, from within a variety of specialist sectors, whilst also mentoring junior team members and contributing to service improvements. The main elements of this role will include:

• Independently processing and / or setting up Payrolls across all grades, including specialist Payrolls
• Managing complex pension set ups and salary sacrifice schemes
• Producing bespoke reports and supporting with nominal set ups
• Mentoring junior team members and contributing towards their professional development
• Supporting with training sessions and contributing towards team communications
• Dealing with client queries and responding in a timely manner to assigned tickets

The Candidate

In order to fulfil the responsibilities of the position, we would like candidates to be / have:

• Experience of processing Payrolls (Payroll Bureau experience is desirable but not essential)
• Experience of using BrightPay and / or Staffology Payroll Softwares (desirable as full training will be provided to the successful candidate)
• Strategic thinking and commercial awareness
• Exemplary communication skills, both written and verbal
• Great timekeeping ability
• A passion for delivering excellent customer service to existing and prospective clients
• Excellent organisation and prioritisation skills
• A can-do attitude and positive work ethic

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

• Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
• Competitive Annual Leave entitlement up to 26 days, plus Bank Holidays
• Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Smart Working Policy, giving you the ability to balance home and remote working
• Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
• Employee Assistance Programme (24/7 confidential support for wellbeing and health)
• Paid flu jabs and eye tests
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
• Ongoing access to online training courses and materials
• Paid professional membership fees
• Charity of the Month
• Colleague of the Month
• Subsidised social events throughout the year

In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.