At a Glance
- Tasks: Identify and implement process improvements, workflow automation, and AI solutions across the firm.
- Company: Join Armstrong Watson, a rapidly growing and respected advisory firm in the UK.
- Benefits: Competitive salary, flexible working, health benefits, and professional development opportunities.
- Other info: Be part of a values-driven culture focused on excellence and client relationships.
- Why this job: Shape your career while making a real impact on client service and operational efficiency.
- Qualifications: Experience as a Business Analyst with strong facilitation and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Build something exceptional, with us. Our ambition is clear and openly bold. Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like‑minded firms. But growth alone is not the goal. Reputation is earned, not inherited. Our strategic intent is simple to say and hard to deliver: to become the most respected adviser to privately owned businesses in the North and the UK.
We are looking for people who want more than the next job. People who care deeply about:
- Standards and professionalism
- Doing work they are proud to put their name to
- Building long‑term client relationships
- Being part of a firm with real momentum and intent
If you want to grow with a business that is ambitious, values‑driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.
This is our moment, and our vision is clear, to build something genuinely remarkable.
The Role
This position will work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions. The role will partner closely with Service Line Heads, and the wider Technology Team, to deliver measurable efficiencies, improved client service, and scalable ways of working.
Key responsibilities will include:
- Stakeholder Engagement & Discovery
- Planning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functions
- Eliciting and clarifying pain points, constraints, risks, data needs, and desired outcomes
- Building trusted relationships with stakeholders at all levels and maintaining clear communication throughout delivery
- Process Analysis & Documentation
- Documenting end‑to‑end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)
- Producing clear "As‑Is" and "To‑Be" process maps, including decision points, exceptions, controls, and handoffs
- Identifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvements
- Automation & AI Enablement
- Identifying and assessing opportunities for workflow automation, task automation, and system integration
- Collaborating with the Technology Team to translate business needs into implementable solutions and backlogs
- Supporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reporting
- Defining guardrails for AI usage in line with firm policies, data protection, and client confidentiality
- Requirements, Delivery Support & Benefits
- Defining requirements, user stories, acceptance criteria, success measures, and benefits cases
- Supporting solution design, prioritisation and delivery planning with Technology and other Service Lines
- Co‑ordinating and / or supporting with testing (UAT), training, communications, and rollout activities
- Tracking benefits and outcomes (time saved, error reduction, cycle‑time improvements, client experience uplift)
- Continuous Improvement & Knowledge Management
- Maintaining process documentation and ensuring solutions are operationalised and owned by the firm
- Identifying opportunities to standardise and reuse patterns across Service Lines (templates, workflows, prompts, controls)
- Contributing to a pipeline of automation / AI opportunities and supporting with continuous improvement governance
The Candidate
Essential
- Proven experience as a Business Analyst / Process Analyst / Business Systems Analyst or similar role
- Strong facilitation skills with experience running workshops and stakeholder interviews
- Ability to document processes clearly (As‑Is / To‑Be) and translate them into requirements
- Demonstrable experience working with technology / IT teams to deliver change
- Excellent analytical and problem‑solving skills; pragmatic, outcomes‑focused approach
- Strong written and verbal communication; ability to tailor messaging for different audiences
- Comfortable working across multiple Service Lines and managing competing priorities
Desirable
- Experience in professional services (accountancy, legal, consulting, financial services)
- Experience with workflow automation, RPA, low‑code platforms and / or system integrations
- Exposure to AI tools (e.g. Microsoft Copilot) and AI‑enabled productivity practices
- Familiarity with Agile delivery (user stories, backlog management) and / or Lean / Six Sigma methods
- Relevant qualifications (e.g. BCS Business Analysis, IIBA, Lean Six Sigma, Agile / Scrum)
The Benefits
In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:
- Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
- Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
- Smart Working Policy, giving you the ability to balance home and remote working
- Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
- Employee Assistance Programme (24/7 confidential support for wellbeing and health)
- Paid flu jabs and eye tests
- Introductory Commission Scheme (financial reward if you refer a new client)
- Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
- Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
- Paid professional membership fees
In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.
Business Analyst - Automation & AI Enablement in Carlisle employer: Armstrong Watson LLP
Armstrong Watson is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture rooted in passion, trust, humanity, and honesty. With a commitment to professional development, competitive benefits, and a clear vision for the future, employees are empowered to shape their careers while contributing to a firm dedicated to delivering outstanding service and building long-term client relationships. Located in Carlisle, this role provides a unique opportunity to be part of a rapidly growing firm that values innovation and excellence in the field of accounting and financial advisory.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Automation & AI Enablement in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Business Analyst - Automation & AI Enablement in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst - Automation & AI Enablement. Highlight your experience with process analysis, stakeholder engagement, and any relevant tech skills. We want to see how you can contribute to our ambitious goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about automation and AI, and how your values align with ours. Show us that you care about standards and professionalism, just like we do.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a pragmatic, outcomes-focused approach, especially when it comes to improving processes and client service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Armstrong Watson LLP
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Analyst in Automation and AI. Familiarise yourself with key concepts like workflow automation, process mapping, and AI tools. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in stakeholder engagement, process analysis, and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how you can add value to their team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the company's approach to automation and AI enablement. This shows that you're not just interested in the job, but also in how you can contribute to their ambitious goals and reputation.
✨Be Yourself
Armstrong Watson values authenticity and professionalism. Be genuine in your responses and let your passion for helping clients shine through. Remember, they’re looking for someone who aligns with their values of trust, humanity, and honesty, so don’t hesitate to express what drives you.
