Practice Management Systems Support Specialist

Practice Management Systems Support Specialist

Operations

Full time

Fixed Term Contract

Practice Management Systems (PMS) Support Specialist (9-month fixed-term, full-time)

Helping our veterinary practices get the most from the systems they rely on every day.

About the role

At VetPartners, we support our Veterinary practices to deliver excellent care to animals and their owners. Our Practice Management Systems (PMS) play a vital role in making that happen.

As a PMS Support Specialist, you’ll be at the heart of this. You’ll help practice teams use their systems with confidence, solve problems quickly, and access the right training and support. This is a varied, people-focused role where you’ll combine technical know-how with great customer service.

Working closely with the PMS Support Team Leader, internal teams and external suppliers, you’ll ensure practices receive responsive, high-quality support during system rollouts and day-to-day use.

Your team-facing role will be pivotal in helping practice colleagues Navigate PMS functionality:

• Troubleshooting issues - acting as a key contact for practices, responding to a wide range of system queries and support requests.
• Providing training and guidance, both remotely and occasionally through, expensed, on-site visits
• Building strong, trusted relationships with practice teams through proactive, friendly support.

You’ll also work closely with third-party PMS providers to ensure tickets are resolved efficiently and service levels are maintained.

• Work with third-party PMS providers to manage support tickets and ensure timely resolution.
• Monitor service levels, escalating tickets issues where needed to maintain high SLA standards
• Support system updates, configuration changes and new PMS rollouts across the group.

What we are looking for

• Experience in the veterinary or healthcare industry, particularly in practice support or operational roles.
• Familiarity with Practice Management Systems (such as RoboVet or Merlin) is a 'must have'.
• Strong customer service and communication skills.
• Ability to build relationships quickly with a wide range of people.
• Comfortable learning new systems and working in a changing environment.
• A practical, solution-focused approach with good attention to detail.
• Working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Salary equivalent to £30000 per annum, pro-rata for the 9 months.
• This is a fixed term contract for 9 Months - a prompt start date would be preferred
• Be part of a supportive, collaborative team that values your input.
• Play a key role in helping practices run smoothly and deliver great care.
• Gain exposure to a wide range of systems and projects across a large UK network.
• Opportunity to develop your technical and stakeholder management skills.
• Flexible working approach with a UK-wide remit.

Why VetPartners?

Working in collaboration with our practices, we care for people, their pets and our profession. Established in November 2015, our group includes small animal, equine and farm animal practices. We have c.8000 employees working in almost 500 sites across the UK, and more practices in further European countries, supported by our Central Support office in York, and collaborating to provide excellent service.

Salary dependent on experience

Hours

37.5

- 25 days holiday plus Bank Holidays - with the opportunity to buy a further 10, or sell 5, days' holiday, allowing flexibility for longer adventures - Health Shield Plan - savings on selected treatments and with selected retailers- Enhanced maternity/paternity pay

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