At a Glance
- Tasks: Manage client enquiries, arrange referrals, and support our veterinary team.
- Company: Busy referral practice in Hartford with a friendly atmosphere.
- Benefits: Part-time hours, flexible scheduling, and a supportive work environment.
- Other info: Opportunity to work in a dynamic setting with a focus on teamwork.
- Why this job: Join a caring team and make a difference in animal care.
- Qualifications: Previous reception or administration experience and strong people skills.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting for a self‑motivated and well‑organised individual to join the team at our busy referral practice in Hartford.
Responsibilities:
- Handling telephone enquiries from clients and referring veterinary practices
- Arranging referrals, including diary management, liaison with clients, clinical record acquisition, detailing the referral process and handling questions
- Liaising with our clinicians
- Greeting clients at the practice
- Insurance administration
- Processing payments
- Debt management
- Typing of reports and minutes
Previous reception and/or administration experience is essential. We are looking for a caring and confident individual with good people skills and the ability to work well within a multi‑disciplinary team.
Working Hours:
Part‑time position (22.5 hours per week), with shifts between 8am and 8pm, including participation in a 1 in 5 Saturday rota. Ideally, hours will be worked over three days, although some flexibility with days/hours is available for the right candidate.
Receptionist / Administrator in Hartford employer: Armstrong Vets
Join our vibrant team at a busy referral practice in Hartford, where we prioritise a supportive work culture and employee development. As a Receptionist/Administrator, you'll enjoy flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the lives of our clients and their pets. We value your contributions and foster a collaborative environment that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Hartford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Armstrong Vets and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Armstrong Vets and let us see your personality shine through!
We think you need these skills to ace Receptionist / Administrator in Hartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Armstrong Vets.
Get Familiar with Our Brand:Before applying, take some time to learn about Armstrong Vets and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Armstrong Vets
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Armstrong Vets.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Armstrong Vets will surely appreciate.
