Tameside Veterinary Clinic - Ashton-Under-Lyne
Small Animal
Full time
Permanent
Reception Manager
Tameside Veterinary Clinic is a busy 4-site, 12-vet practice looking to recruit an experienced Reception Manager to lead our reception team and help deliver an exceptional client experience across the practice.
This is an excellent opportunity for a highly skilled veterinary receptionist with line management experience to take the next step in their career within a supportive and progressive practice.
Why Join Us?
- 4-site, 12-vet practice
- Career progression opportunities
- Supportive team environment
- Salary of £30,000 - £34,000 depending on experience
Our Values
We are looking for someone who will uphold and promote our values:
What We're Looking For
Applicants should:
- Be an experienced and highly skilled Veterinary Receptionist with a BVRA Gold Award or equivalent.
- Have previous line management experience.
- Be flexible and willing to work across our branches.
- Hold a managerial qualification with a recognised body such as CIPD, CMI or ILM (desirable but not essential).
Key Responsibilities
- Create and maintain a professional and welcoming clinic environment.
- Lead and line manage the reception team, including rota management and personal development reviews.
- Work closely with the senior leadership team to ensure the practice runs smoothly and efficiently.
- Play an active role in the ongoing development of the business.
- Identify and address underperformance and poor behaviour through constructive feedback.
- Maintain and promote good working practices, improving efficiencies and standards across the practice.
- Deliver an exceptional client experience.
- Demonstrate commercial awareness and a solid understanding of veterinary business operations.
- Resolve customer complaints independently or in collaboration with members of the clinical team.
- Undertake additional duties as required by the Practice Manager and Clinical Directors.
If you are an experienced veterinary receptionist with strong leadership skills and a passion for delivering excellent client service, we would love to hear from you.
6 weeks paid holiday including bank holidays, £600.00 CPD Allowance per annum, Health plan - wide ranging contributions for health and wellbeing treatments - from dentistry to sports massage, RCVS Membership paid, one other membership subscription, VDS cover, enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay, discounted veterinary fees, Offers, discounts and cashback on shopping, travel, entertainment and much more, cycle to work scheme, CPD/training support, company sick pay, colleague engagement survey, annual pay reviews, focus on employee wellbeing, career progression opportunities
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