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- Tasks: Provide 2nd line support and troubleshoot critical system issues.
- Company: Exciting tech business experiencing rapid growth.
- Benefits: Training, certifications, and fast-tracked career development.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Troubleshooting skills in Windows/Linux and a full UK driver’s licence.
- Other info: Opportunity to work with 3rd party vendors and enhance your technical skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a hugely exciting tech business as a 2nd line support engineer during a period of rapid growth. We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high-pressure situations, teamed with a demonstrable knowledge of the core concepts of a multi-service provider.
We’re looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also expected to take ownership of their ongoing personal development, which will lead to a fast-tracked career within the company.
Responsibilities- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
- Full UK Driver’s license
- Troubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking.
- Ticket Management to an ITIL Standard – Service-Now
- VMware
- Office 365
Please apply now for an immediate interview.
2nd Line Support Engineer in Paisley employer: Armstrong Talent Partners
Contact Detail:
Armstrong Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Paisley
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting skills in Windows or Linux, and make sure you’re comfortable with networking concepts. We want to see that you can handle high-pressure situations like a pro!
✨Tip Number 2
Show us your ownership mentality! When you’re in the interview, talk about times you’ve taken charge of incidents or tasks. We love candidates who can demonstrate their ability to follow through and keep things moving.
✨Tip Number 3
Don’t forget to highlight your communication skills! You’ll be liaising with both internal teams and external customers, so being able to explain technical issues clearly is key. Practice explaining complex concepts in simple terms.
✨Tip Number 4
Finally, apply through our website for a better chance! It shows you’re serious about joining our team. Plus, we’re all about personal development, so let us know how you plan to grow your skills with us!
We think you need these skills to ace 2nd Line Support Engineer in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the 2nd Line Support Engineer role. We want to see how you’ve tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting prowess. Share specific instances where you’ve resolved complex issues, especially in high-pressure situations. We’re all about ownership and initiative!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our exciting journey!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially in Windows and Linux operating systems. Familiarise yourself with common issues and solutions, as well as the tools like Service-Now that are used for ticket management.
✨Show Ownership and Initiative
During the interview, highlight examples where you've taken ownership of incidents or tasks. Companies love candidates who can demonstrate accountability and a proactive approach to problem-solving.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific technical issues or high-pressure situations. Think through potential scenarios beforehand and prepare your responses to showcase your analytical and troubleshooting skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how they measure success in the support role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.