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- Tasks: Provide 2nd line support and troubleshoot critical system issues.
- Company: Exciting tech business experiencing rapid growth.
- Benefits: Training, certifications, and fast-tracked career development.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Troubleshooting skills in Windows/Linux and a full UK driver’s licence.
- Other info: Opportunity to work with 3rd party vendors and enhance your technical skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a hugely exciting tech business as a 2nd line support engineer during a period of rapid growth. We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high-pressure situations, teamed with a demonstrable knowledge of the core concepts of a multi-service provider.
We’re looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also expected to take ownership of their ongoing personal development, which will lead to a fast-tracked career within the company.
Responsibilities:- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
- Full UK Driver’s license
- Troubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking.
- Ticket Management to an ITIL Standard – Service-Now
- VMware
- Office 365
Please apply now for an immediate interview.
2nd Line Support Engineer in Milton employer: Armstrong Talent Partners
Contact Detail:
Armstrong Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Milton
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a 2nd Line Support Engineer role, brush up on your troubleshooting techniques in Windows or Linux. Being able to demonstrate your knowledge in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2nd Line Support Engineer in Milton
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your troubleshooting skills in Windows or Linux, as well as any experience with storage, backups, and networking. We want to see how technically sound you are, so don’t hold back!
Take Ownership: In your application, emphasise your ability to take ownership of incidents and tasks. We’re looking for someone who can manage their responsibilities effectively, so share examples of how you've done this in the past.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of character can make your application stand out, so feel free to express why you’re excited about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t miss out on that opportunity!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially in Windows and Linux operating systems. Familiarise yourself with common issues and solutions, as well as the tools like Service-Now for ticket management. This will help you demonstrate your technical prowess during the interview.
✨Show Ownership and Initiative
Be ready to discuss examples where you've taken ownership of incidents or tasks in previous roles. Companies love candidates who can show they’re proactive and responsible. Think of specific situations where you followed up on issues or improved processes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities under pressure. Practice articulating your thought process clearly, as this will showcase your analytical skills and ability to handle high-pressure situations effectively.
✨Highlight Your Continuous Learning
Since the role involves ongoing personal development, be prepared to talk about any certifications or training you've pursued. Mention how you plan to continue growing your skills, especially in areas relevant to the job, like VMware or Office 365.