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- Tasks: Provide 2nd line support and troubleshoot critical system issues.
- Company: Exciting tech business experiencing rapid growth.
- Benefits: Training, certifications, and fast-tracked career development.
- Other info: Opportunity for personal development and ownership of tasks.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Technical knowledge and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Join a hugely exciting tech business as a 2nd line support engineer during a period of rapid growth. We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high-pressure situations, teamed with a demonstrable knowledge of the core concepts of a multi-service provider. We’re looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also expected to take ownership of their ongoing personal development which will lead to a fast-tracked career within the company.
Responsibilities:
- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
Required Skills:
IT Support Engineer employer: Armstrong Talent Partners
Contact Detail:
Armstrong Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups or webinars where you can connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical abilities. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd line support engineer. Think about how you’d handle high-pressure situations and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making connections, and applying directly can give you a leg up. Plus, it shows you’re genuinely interested in joining our exciting team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your knowledge of multi-service providers and any relevant experience you have in 2nd line support. Don’t be shy about showcasing your problem-solving skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling support tickets or liaising with vendors. This shows us you’re genuinely interested!
Demonstrate Ownership: We love candidates who take ownership! In your application, share examples of how you've managed incidents or tasks in previous roles. This will help us see your proactive approach and readiness to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on the core concepts of multi-service providers and the specific technologies mentioned in the job description. Be ready to discuss your technical skills and experiences, especially those related to 2nd line support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of incidents in the past. Think about times when you successfully resolved issues under pressure and be ready to share these stories during the interview.
✨Familiarise Yourself with the Company
Research the company’s services and any recent developments. Understanding their business model and challenges will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for your career development.