Armstrong Talent Partners is seeking a First Line IT Support Analyst in Glasgow. You will be the first point of contact for incidents and service requests, providing 1st line IT support and BAU assistance to the business.
You will assess issue complexity and escalate where needed, contributing to knowledge base development and documentation in the ITSM tool. The role emphasizes rapid response, collaboration with resolver teams, and maintaining assets and service desk quality.
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Glasgow-Based 1st Line IT Support Engineer employer: Armstrong Talent Partners
As an IT Procurement & Process Lead, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. With a hybrid working model, generous annual leave, and industry-leading benefits like a comprehensive pension package and private medical insurance, our company fosters a culture of flexibility and support. Join us to play a pivotal role in enhancing our digital operations while enjoying unique perks such as subsidised onsite lunches and electric vehicle charging facilities.
