At a Glance
- Tasks: Provide 2nd line support and troubleshoot critical system issues in a fast-paced tech environment.
- Company: Join a rapidly growing tech business with a vibrant support team.
- Benefits: Receive training, certifications, and opportunities for fast-tracked career growth.
- Other info: Dynamic role with a focus on personal development and ownership of tasks.
- Why this job: Make a real impact by solving technical challenges and supporting customers.
- Qualifications: Technical skills in Windows/Linux, networking, and a full UK driver's licence.
The predicted salary is between 30000 - 40000 £ per year.
Join a hugely exciting tech business as a 2nd line support engineer during a period of rapid growth. We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high-pressure situations, teamed with a demonstrable knowledge of the core concepts of a multi-service provider.
We are looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also expected to take ownership of their ongoing personal development, which will lead to a fast-tracked career within the company.
Responsibilities:- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
- Full UK Drivers license
- Troubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking
- Ticket Management to an ITIL Standard
- Service-Now
- VMware
- Office 365
Please apply now for an immediate interview.
Locations
2nd Line Support Engineer in Glasgow, Scotland employer: Armstrong Talent Partners
Join a dynamic and rapidly growing tech company that values innovation and employee development. As a 2nd Line Support Engineer, you will benefit from a supportive work culture that prioritises training and personal growth, ensuring you have the tools to excel in your role. With opportunities for career advancement and a collaborative environment, this is an excellent place for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Glasgow, Scotland
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a 2nd Line Support Engineer role, brush up on your troubleshooting skills in Windows or Linux. Be ready to discuss real-life scenarios where you've solved problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our exciting tech business!
We think you need these skills to ace 2nd Line Support Engineer in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the 2nd Line Support Engineer role. We want to see how you can take ownership of incidents and tasks, so don’t shy away from showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how your background aligns with our needs. We love seeing candidates who are passionate about personal development and eager to grow with us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in high-pressure situations. We’re looking for someone who can perform root cause analysis and maintain service levels, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you’re keen to join our exciting tech business!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills in Windows and Linux operating systems, as well as storage, backups, and networking. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Familiarise Yourself with ITIL Standards
Since the role involves ticket management to an ITIL standard, it’s crucial to understand the basics of ITIL processes. Prepare to explain how you’ve applied these principles in past roles, especially in managing support tickets and ensuring service levels are met.
✨Show Ownership and Initiative
The company is looking for someone who can take ownership of incidents and tasks. Think of examples from your previous jobs where you took charge of a situation or project, and be ready to share how you followed up and tracked progress.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their internal training plans and opportunities for personal development. This shows that you’re not just interested in the job, but also in growing with the company.
