At a Glance
- Tasks: Lead a tech-savvy support team while troubleshooting critical infrastructure issues.
- Company: Dynamic IT company focused on innovation and technical excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a culture of accountability and continuous improvement with excellent career prospects.
- Why this job: Be at the forefront of technology, making a real impact in a hands-on role.
- Qualifications: Experience in infrastructure support and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a hands-on, technically capable Support Team Leader to lead the operational support function across critical infrastructure and customer environments. This is not a traditional people-management role focused purely on process and administration. The successful candidate will be a senior technical operator who leads from the front, acts as an escalation point, and drives technical excellence within the support team. You will combine leadership responsibilities with deep involvement in troubleshooting, operational support, service improvement, and infrastructure management across data centre and cloud environments.
Technical Leadership
- Act as the senior technical escalation point for complex incidents and operational issues
- Lead troubleshooting across compute, storage, networking, virtualisation, and hosted infrastructure
- Provide hands-on support for critical customer platforms and internal systems
- Drive root cause analysis and preventative improvements following incidents
- Support infrastructure changes, maintenance activities, upgrades, and migrations
- Participate in major incident management and out-of-hours escalation when required
- Lead and mentor a team of support engineers and technical analysts
- Develop technical capability within the team through coaching and knowledge sharing
- Set operational standards and ensure consistent delivery of support services
- Manage workload prioritisation, and escalation handling
- Foster a culture of accountability, ownership, and continuous improvement
Technical Skills
- Strong background in infrastructure support within enterprise, hosting, MSP, cloud, or data centre environments
- Experience supporting: VMware / virtualisation platforms, Windows Server and/or Linux environments, Enterprise networking technologies, Storage and backup platforms, Monitoring and alerting systems
- Understanding of cloud infrastructure and hybrid environments
- Experience with scripting or automation tools such as PowerShell, Bash, or Python
- Strong troubleshooting and diagnostic capability across multiple technology stacks
- Familiarity with ITIL-aligned service management practices
Apply now for this brilliant opportunity.
IT Support Team Lead in Blantyre employer: Armstrong Talent Partners
Join a dynamic and innovative team where your technical expertise will be valued and your leadership skills can shine. Our company fosters a collaborative work culture that prioritises continuous improvement and employee growth, offering ample opportunities for professional development in a cutting-edge environment. Located in a vibrant area, we provide a supportive atmosphere that encourages hands-on involvement and technical excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Lead in Blantyre
✨Tip Number 1
Get your hands dirty! When you're applying for a role like IT Support Team Lead, show us that you’re not just about the paperwork. Dive into some real-world scenarios or projects that highlight your technical skills and leadership abilities.
✨Tip Number 2
Network like a pro! Connect with current employees or industry peers on platforms like LinkedIn. A friendly chat can give you insights into the company culture and might even lead to a referral. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Prepare for the technical interview! Brush up on your troubleshooting techniques and be ready to discuss your experience with VMware, Windows Server, and cloud environments. We want to see how you tackle complex issues, so practice explaining your thought process.
✨Tip Number 4
Show your passion for continuous improvement! During interviews, share examples of how you've driven service improvements or mentored others. We’re looking for someone who not only leads but also inspires their team to grow and excel.
We think you need these skills to ace IT Support Team Lead in Blantyre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the IT Support Team Lead role. We want to see how you've tackled complex incidents and led teams in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share specific examples of your troubleshooting successes and how you’ve driven improvements in previous positions.
Showcase Your Technical Expertise:In your application, be sure to mention your experience with VMware, Windows Server, Linux, and any scripting tools you’ve used. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around VMware, Windows Server, and Linux environments. Be ready to discuss specific incidents you've handled and how you approached troubleshooting complex issues.
✨Showcase Your Leadership Style
Since this role involves leading a team, think about examples where you've successfully mentored others or driven a culture of accountability. Prepare to share how you balance hands-on support with leadership responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like managing a major incident or prioritising workloads. Practice articulating your thought process and decision-making strategies in these scenarios.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've implemented service improvements or driven root cause analysis in past roles. Highlight your commitment to ongoing learning and how you encourage the same within your team.
