At a Glance
- Tasks: Provide 3rd line support and troubleshoot critical system issues in a fast-paced data centre.
- Company: Scotland's largest data centre, rapidly growing and seeking exceptional talent.
- Benefits: Immediate interview opportunities and a genuine career path in tech.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in enterprise infrastructure support.
- Qualifications: Technical skills in Windows/Linux OS, networking, and excellent customer service.
The predicted salary is between 35000 - 45000 £ per year.
Fantastic career opportunity available within Scotland's largest data centre that is growing at speed and looking for exceptional talent. We are looking for someone to join the support team to provide 3rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking). The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models.
Responsibilities:
- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of 3rd line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications:
- Full UK Driver’s license
- Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
- Effective Communication
- Excellent Customer Service Skills
- Effective Team Player
- Attention to Detail
Desired Skills & Product Experience:
- Ticket Management to an ITIL Standard – Service-Now
- IaaS – VMware
- Storage – SAN, S3, Cloud
- BaaS – VM, File Database, Network Configuration
- DRaaS – Zerto, SRM
- Networking – Cisco/Fortinet
- Monitoring
- Office 365
If you are looking for a genuine career opportunity, apply now for an immediate interview.
3rd Line Support Engineer in Blantyre employer: Armstrong Talent Partners
Join Scotland's largest data centre, where we prioritise employee growth and development in a dynamic and supportive work environment. Our culture fosters collaboration and innovation, offering exceptional benefits and opportunities for career advancement in the fast-paced world of data management. With a focus on technical excellence and customer service, this role provides a meaningful chance to make an impact while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Blantyre
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with troubleshooting or managing enterprise infrastructure, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing applications come directly from passionate candidates. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Prepare for those interviews! Brush up on your technical knowledge, especially around IaaS, backups, and networking. Practice common interview questions and be ready to discuss how you handle high-pressure situations.
We think you need these skills to ace 3rd Line Support Engineer in Blantyre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your technical skills and experience with IaaS, backups, storage, and networking. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t forget to showcase your troubleshooting skills, especially with Windows/Linux OS and networking. We love candidates who can demonstrate their ability to solve problems under pressure, so share some examples!
Communicate Clearly:Effective communication is key in this role. Make sure your written application is clear and concise. We appreciate applicants who can articulate their thoughts well, as it reflects on how you’ll interact with our customers and team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IaaS, backups, storage, and networking. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in Windows/Linux environments.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in high-pressure situations. Think about times when you coordinated with vendors or led troubleshooting calls, and be ready to explain your thought process during those moments.
✨Communicate Clearly and Effectively
Since this role involves liaising with both internal teams and external customers, practice articulating your thoughts clearly. Use simple language to explain technical concepts, and demonstrate your excellent customer service skills throughout the interview.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team and contribute to shared goals. Highlight any experiences where you collaborated with others to achieve a common objective, especially in an operational or service model context.
