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- Tasks: Provide 2nd line support and troubleshoot critical system issues.
- Company: Exciting tech business experiencing rapid growth.
- Benefits: Training, certifications, and fast-tracked career development.
- Other info: Ownership of personal development with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Technical skills in Windows/Linux, storage, backups, and networking.
The predicted salary is between 30000 - 40000 £ per year.
Join a hugely exciting tech business as a 2nd line support engineer during a period of rapid growth. We are looking for someone to join our support team to provide 2nd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high-pressure situations, teamed with a demonstrable knowledge of the core concepts of a multi-service provider. We’re looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also expected to take ownership of their ongoing personal development which will lead to a fast-tracked career within the company.
Responsibilities:
- Co-ordination and Ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of core service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications:
- Full UK Driver’s license
- Troubleshooting skills in Windows or Linux Operating Systems, Storage, Backups & Networking
Desired Skills & Product Experience:
- Ticket Management to an ITIL Standard – Service-Now
- VMware
- Office 365
Please apply now for an immediate interview.
2nd Line Support Engineer in Blantyre employer: Armstrong Talent Partners
Contact Detail:
Armstrong Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Blantyre
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your troubleshooting techniques in Windows or Linux, and be ready to discuss your experience with ticket management systems like Service-Now. Confidence in your abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our exciting tech business as a 2nd Line Support Engineer.
We think you need these skills to ace 2nd Line Support Engineer in Blantyre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your technical skills, especially in Windows or Linux, and any experience with ticket management systems like Service-Now. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your skills align with our needs. Don’t forget to mention your ability to work under pressure and take ownership of tasks – we love that!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We’re looking for candidates who can perform root cause analysis and keep service levels high, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the fast track to an interview. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Armstrong Talent Partners
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills in Windows and Linux operating systems, as well as storage, backups, and networking. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Familiarise Yourself with ITIL Standards
Since ticket management to an ITIL standard is crucial for this role, take some time to understand the basics of ITIL processes. You might even want to mention how you've applied these principles in past roles or how you plan to implement them in your new position.
✨Demonstrate Ownership and Initiative
The company is looking for someone who can take ownership of incidents and tasks. Prepare examples from your previous work where you took charge of a project or resolved a critical issue independently. This will highlight your proactive approach and reliability.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their support team dynamics, training opportunities, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.