At a Glance
- Tasks: Resolve complex incidents and optimise core infrastructure in a fast-paced tech environment.
- Company: Join one of Scotland's fastest-growing tech companies with exciting career prospects.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Collaborate with top vendors and work in a structured, ITIL-aligned environment.
- Why this job: Make a real impact by improving system reliability and driving innovative solutions.
- Qualifications: Experience in advanced support roles and strong troubleshooting skills required.
My client is one of the most exciting and fastest growing tech companies in Scotland. Join here, and your career will really take off. At 3rd Line, you’re not just resolving incidents, you’re defining how systems behave under pressure. This role sits as the technical escalation point from 2nd line. You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.
What You’ll Be Doing
- Own and resolve incidents that cannot be solved at lower tiers
- Lead root cause analysis (RCA) for major outages, producing actionable improvements, not just reports
- Optimise core infrastructure across: Compute (enterprise servers), Virtualisation platforms, Storage and Networking
- Drive problem management, eliminating recurring faults at source
- Contribute to infrastructure projects, migrations, upgrades, capacity expansion
- Collaborate with vendors and third parties on escalations, fixes, and design improvements
What You’ll Bring
- Solid experience in a 3rd Line or advanced support role, ideally within a data centre or MSP environment
- Strong troubleshooting skills across: Virtualisation (VMware, Hyper-V), Networking fundamentals (DNS, DHCP, VLANs, routing basics), Storage technologies (SAN/NAS)
- Experience working in ITIL-aligned environments (incident, problem, change management)
- Ability to prioritise under pressure in a 24/7 operational setting
- Clear communication skills, you can explain complex issues without the jargon
- Comfortable working in structured environments (ITIL, change control, SLAs)
- Experience in hyperscale or colocation data centres
- Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
3rd Line Support Engineer in Blantyre employer: Armstrong Talent Partners
As a leading IT and Telecoms company based in the vibrant city of Glasgow, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and support for certifications, ensuring that our team members are well-equipped to excel in their roles. Join us to be part of a dynamic environment where your contributions are valued, and you can make a meaningful impact on exciting IT and cloud projects.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Blantyre
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Armstrong Talent Partners values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Armstrong Talent Partners might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Armstrong Talent Partners!
✨Direct Apply to Armstrong Talent Partners
Let's not forget to apply directly through the Armstrong Talent Partners website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Blantyre
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Armstrong Talent Partners.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Armstrong Talent Partners. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Armstrong Talent Partners
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
