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- Tasks: Manage Service Desk cases and ensure timely resolutions for customers.
- Company: Join a dynamic team at Charterhouse Group, focused on excellence.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Be the first line of support and make a real difference for customers.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Collaborate with diverse teams and enhance your tech skills.
The predicted salary is between 28800 - 43200 £ per year.
Ensure that lifecycle of each Service Desk active case is managed effectively and in line with the Charterhouse Group procedures and appropriate SLTs.
Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.
Effectively manage supplier relationships in the best interest of Charterhouse Group and Charterhouse Group customers.
Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.
Provide clear and accurate instructions and information to Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and ensure Service Desk delivers consistently excellent results.
Effectively manage RMA and replacement parts as per the customers' maintenance agreement.
1st Line Engineer employer: Armstrong Knight
Contact Detail:
Armstrong Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Charterhouse Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We want to show that we can handle those Service Desk cases like a champ!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Engineer role. Highlight your experience with service desk management and any relevant technical skills that align with our needs at Charterhouse Group.
Showcase Communication Skills: Since effective communication is key in this role, emphasise your ability to document and communicate workarounds and resolutions clearly. Use examples from past experiences where you’ve successfully managed supplier relationships or coordinated with third parties.
Be Detail-Oriented: Pay attention to detail in your application. Ensure there are no typos or errors, as this reflects your ability to provide clear and accurate instructions, which is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Armstrong Knight
✨Know the Charterhouse Group Inside Out
Before your interview, make sure you research the Charterhouse Group thoroughly. Understand their procedures, values, and how they manage their Service Desk operations. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a 1st Line Engineer, clear communication is key. Prepare examples of how you've effectively documented and communicated workarounds or resolutions in past roles. Be ready to discuss how you would convey information to both technical and non-technical stakeholders.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've successfully managed a case from start to finish. Highlight your approach to troubleshooting and how you coordinated with third parties for timely resolutions. This will demonstrate your ability to handle the Service Desk workload efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, supplier relationships, and how success is measured within the Service Desk. This shows that you're not just looking for any job, but that you're keen on contributing to their success.
