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- Tasks: Join our team to define and manage innovative tech services while deploying cutting-edge solutions.
- Company: Fast-growing tech company with a focus on automation and exceptional service delivery.
- Benefits: Competitive salary, training support, and opportunities for professional growth.
- Why this job: Make your mark in a dynamic environment and work with the latest technologies.
- Qualifications: Experience in IT support, automation, and a passion for technology.
- Other info: Collaborative culture with a commitment to continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Working with the team, you will be helping define the services we offer and how we implement, support and manage them. A key aspect of the role is the smooth deployment of servers, networks and PCs using automation. This is a role for an individual ready to make their mark and grow with a business that has shown 25% growth last year.
Key Areas of Responsibility:
- Automation: We pride ourselves on exceptional levels of networks and deployments free of error and the need for break-fix. You will troubleshoot the deployments and have the creative mind to help us establish ground-breaking service techniques.
- Research and Development: As we are MSP-level partners with each of our technology partners, you will research and test new systems and technologies in-house, and within client networks when required. Present research on occasion at team forums.
- Systems Design: Define and engineer new solutions for client and internal operations. Use technical diagrams to collaborate internally or with our partners to present ideas before client approval.
- Case Management: With your Team Manager, you will monitor helpdesk requests from clients and assign to your team members based upon SLAs, skills and capacity.
- Knowledge: Ensuring KBs are captured where required, escalations are efficient, and good timesheets and resolutions are communicated back to the end-users within the day completed.
- Fee Earning: Where cases are out-of-scope, ensure you record time for onward billing.
- QA: With your Team Manager, ensure tasks assigned to you from case templates are completed to the appropriate quality levels for standardised builds of PCs, Mobile Devices, Users, Telephone Extensions, Servers, APs, routers, etc.
- Process Management: With the Team Manager improve the processes in place that maintain deployment records and techniques within case templates, Meraki MDM, and 3rd-Party systems.
- Reporting: Ensure the meeting of KPIs for performance reporting.
- Client Onboarding: Working with the new business team, you will help on client onboarding from a technical perspective – running audits, assessing and managing required change.
- Onsite Support: Provide clients onsite support, liaising with other team members and adhering to client Service Level Agreement and any technical documentation that requires sign-off.
- Technical Lead: Carry out installation tasks and communicate any requirements for the client, logistics or provisioning to the Service Desk Manager or Operations Manager.
- Training: We expect 3 hours per week to be dedicated to learning. All costs of exams undertaken to support the role will be paid as part of your expense account.
- In-house Systems: To help implement and maintain our internal operations. Prioritise deliverables with the Service Desk or Operations Manager and maintain ongoing feedback.
- Manage Unified Services Team: Take part in daily sessions with the team, and weekly sessions with each team member to ensure work is being completed accurately and to a high level of quality.
Systems Expertise:
- Microsoft Server Admin / Cluster / Azure – Admin/Support
- GPO Management
- Windows Deployment server
- Basic Powershell scripting
- Office 365 Admin/Support
- Cisco Meraki MX/MR/MV/MS
- Meraki MDM
- Veeam Admin
- Mimecast Helpdesk Admin
Preferable Experience:
- ESET Admin
- Excel End-usage
- Dynamics CRM End-usage
- SharePoint Support
- AutoCAD Deployment
- 4G/5G Support
- Centrex/Polycom Admin/Support
- Teams/Skype/Crestron Admin
Additional Skills:
- Network troubleshooting
- New customer site audit
- TCP/IP / Routing / VPN installation/troubleshooting
- Mentoring
- Exceptional customer service
2nd Line Support Analyst in Salford employer: Armstrong Knight Ltd
Contact Detail:
Armstrong Knight Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst in Salford
✨Tip Number 1
Network with industry professionals! Attend tech meetups or online forums where you can connect with others in the field. This not only helps you learn about job openings but also gives you insights into the latest trends and technologies.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your automation projects, troubleshooting successes, or any systems you've designed. This tangible evidence of your expertise can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with Microsoft Server Admin, Powershell scripting, and client onboarding processes.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets directly into our system, making it easier for us to review your skills and experience.
We think you need these skills to ace 2nd Line Support Analyst in Salford
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your technical skills and experience that match the job description. We want to see how you can contribute to our team, so don’t hold back on showcasing your expertise in automation, systems design, and troubleshooting!
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how your past experiences align with our key areas of responsibility, like client onboarding or process management. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Armstrong Knight Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Server Admin, Azure, and Powershell scripting. Be ready to discuss how you've used these technologies in past roles and how they can help the company achieve its goals.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled deployment issues or improved processes in previous jobs. Highlight your creative thinking and troubleshooting abilities, as these are key for a 2nd Line Support Analyst.
✨Research the Company and Its Partners
Familiarise yourself with the company's technology partners and their roadmaps. Being able to discuss recent developments or innovations will show that you're genuinely interested and proactive about the role.
✨Demonstrate Team Collaboration
Since this role involves working closely with a team, be prepared to talk about your experience in collaborative environments. Share how you've contributed to team success and how you handle feedback and support from colleagues.
