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For Companies At a Glance
- Tasks: Provide 1st/2nd line tech support via tickets, email, and phone.
- Company: Join a dynamic Managed Services team with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a 24/7 support team and make a real difference for customers.
- Qualifications: Experience with Windows Server, Active Directory, and customer service skills.
- Other info: Fast-paced environment with chances to learn and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
Duties & Responsibilities
- Providing 1st / 2nd Line technical support, answering support queries via ticketing system, email and telephone.
- Resolve cases remotely (ServiceNow / email / phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times.
- Ensure that 1st / 2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard.
- Be part of 24 / 7 rota.
- Manage own time effectively and efficiently, ensuring expectations are managed and communicated.
Required Competencies
- Experience of working in a busy and dynamic Managed Services Environment with the following technologies:
- Windows Server (2012 - 2019)
- Active Directory
- Virtualisation (HyperV and VMWare)
- Office 365 Administration
- Exchange Server
- MS Remote Desktop Services and Thin Client Devices
- Good level of TCP / IP networking and wireless networking knowledge
- Antivirus (Sophos or similar)
- Windows 7-10 client support
Experience dealing with external customers delivering to SLAs. Must be flexible, and able to work outside of business hours as needed.
2nd line engineer in Liverpool employer: Armstrong Knight Ltd
Contact Detail:
Armstrong Knight Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in Managed Services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Windows Server, Active Directory, and all those other techie bits. Real-life examples of how you've solved problems will make you stand out.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know, they might have something perfect for you just around the corner.
✨Tip Number 4
Prepare for the unexpected! Since this role involves being part of a 24/7 rota, be ready to discuss your flexibility during interviews. Show them you’re not just a tech whiz but also someone who can adapt to their needs.
We think you need these skills to ace 2nd line engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the technologies mentioned in the job description. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 2nd Line Engineer role. Share specific examples of how you've provided excellent technical support and resolved issues efficiently.
Showcase Your Customer Service Skills: Since this role involves dealing with external customers, make sure to highlight your customer service experience. We love candidates who can communicate effectively and keep customers updated throughout the support process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Armstrong Knight Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Server and Active Directory. Be ready to discuss your experience with these systems and how you've used them in past roles.
✨Practice Your Customer Communication
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. You might be asked to role-play a support scenario, so being clear and concise is key!
✨Familiarise Yourself with the Ticketing System
Get to know how ticketing systems like ServiceNow work. If you have experience with similar tools, be prepared to share specific examples of how you managed cases and communicated updates effectively.
✨Show Your Flexibility
This position requires working outside of business hours, so be ready to discuss your availability. Share examples of how you've adapted to changing schedules or handled urgent issues in the past.
