At a Glance
- Tasks: Lead and develop technical teams, enhance customer experience, and drive operational efficiency.
- Company: Join a global leader in fluid-flow technology with a mission for sustainability.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities to innovate and tackle exciting challenges.
- Why this job: Make a real impact on energy efficiency and contribute to a sustainable future.
- Qualifications: Experience in technical management and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
Imagine working at the forefront of innovation in fluid‑flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. You will have the opportunity to push boundaries, tackle exciting challenges, and develop cutting‑edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business—one that's changing the world for the better.
The Technical and Development Manager is responsible for leading the onboarding, development, and performance of Armstrong Service Partners and the Technical Support function, driving improvements in customer service, first‑time fix rates, operational efficiency, and revenue growth. The role focuses on enhancing customer experience, developing technical team capabilities, supporting field engineers and customers, managing complex technical issues through to resolution, and overseeing UK warranty processes to reduce costs and ensure alignment with global systems and standards.
Key Accountabilities- Lead the identification, assessment, onboarding, and ongoing development of Armstrong Service Partners across the UK.
- Negotiate commercial agreements relating to ASP labour provision, stock profiles and service delivery expectations.
- Work closely with the sales team to maximise project, retrofit and revenue opportunities through ASP relationships.
- Monitor ASP performance against agreed KPIs through regular review meetings, identifying improvement opportunities and implementing corrective actions where required.
- Develop and optimise processes that enhance the delivery of practical and technical support to Service Partners through the UK Technical Support function.
- Drive capability development across ASPs through structured training matrices and delivery of Armstrong's global training curriculum.
- Manage the procurement, development, and maintenance of training facilities and practical training kits in collaboration with global teams.
- Create processes and deployment matrices to support efficient utilisation of Service Partners, reducing repeat visits and improving service margins.
Technical and Development Manager employer: Armstrong Fluid Technology
Armstrong Fluid Technology is an exceptional employer that champions innovation and sustainability within the fluid-flow technology sector. With a strong emphasis on employee growth, collaboration, and creativity, our team thrives in a supportive environment where every member contributes to meaningful projects aimed at reducing environmental impact. Located in the UK, we offer unique opportunities for professional development and the chance to be part of a global community dedicated to engineering a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Technical and Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Technical and Development Manager role.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing technical teams and improving customer service. Use real examples to demonstrate how you've tackled challenges and driven results.
✨Tip Number 3
Prepare for interviews by researching Armstrong Fluid Technology. Understand their mission and values, especially around sustainability and innovation. This will help you align your answers with what they’re looking for and show that you're genuinely interested in being part of their community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our legacy of excellence in fluid-flow technology.
We think you need these skills to ace Technical and Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical and Development Manager role. Highlight relevant experience in fluid-flow technology and any leadership roles you've had. We want to see how your skills align with our mission to engineer the future!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how you can contribute to our legacy. Be sure to mention specific examples of how you've tackled challenges in previous roles.
Showcase Your Achievements:When detailing your experience, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in customer service or operational efficiency. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Armstrong Fluid Technology
✨Know Your Tech Inside Out
As a Technical and Development Manager, you'll need to demonstrate your expertise in fluid-flow technology. Brush up on the latest innovations and be ready to discuss how they can impact energy efficiency and sustainability. Show them you’re not just familiar with the tech but passionate about it!
✨Showcase Your Leadership Skills
This role involves leading teams and managing partnerships. Prepare examples of how you've successfully led projects or teams in the past. Highlight your ability to develop others and drive performance improvements, as this will resonate well with their focus on enhancing customer experience.
✨Understand Their Mission
Armstrong Fluid Technology is all about innovation and sustainability. Familiarise yourself with their mission and values, and think about how your personal goals align with theirs. Be ready to articulate how you can contribute to their legacy of excellence and help lower global carbon footprints.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complex technical issues. Think of scenarios where you've had to troubleshoot or resolve significant challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
