At a Glance
- Tasks: Provide top-notch customer service and support for our Continental Europe Business.
- Company: Join a global leader in fluid-flow technology with a vibrant community.
- Benefits: Permanent position, learning opportunities, and a chance to make a real impact.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that engineers the future and safeguards our planet.
- Qualifications: Fluent in German and English, with customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
Position: Based in Manchester Office - 100% Onsite - Permanent
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet. As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs. You will act as an interface between customers, sales, production, and logistics.
Key Responsibilities- Order Entry: Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time), ordering goods at production, creating and confirming order acknowledgments.
- Claims handling.
- Finance: Creating proforma invoices, supporting the Finance department in following overdue invoices.
- Logistics: Issuing delivery notes, organizing deliveries and collections with forwarders.
- Relevant experience in a customer service, inside sales or order management role, preferably in a HVAC, industrial or manufacturing environment.
- Completed vocational training or a degree in Business Administration, Engineering or a related field.
- Familiarity with ERP systems and CRM tools.
- Good understanding of technical products, preferably in HVAC, pumps, valves, or fluid systems.
- Proficiency in order processing, sales administration, and inventory coordination.
- Basic commercial skills to support sales teams.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and business software platforms.
- Fluent in English and German (written and spoken); French and any other language skills are desirable.
- The ability to work independently and as part of a team.
- A proactive, flexible, and right-first-time approach.
- Knowledge of import/export rules and customs regulations.
- Previous experience in the HVAC business would be advantageous.
- Excellent interpersonal skills.
Why Armstrong Fluid Technology? By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world by reducing carbon emissions and energy costs. Together, we’ll build tomorrow’s solutions today and enjoy a safer and greener world.
Customer Service Representative (Fluent in German) in Manchester employer: Armstrong Fluid Technology
Armstrong Fluid Technology is an exceptional employer that fosters a vibrant and innovative work culture in Manchester, where collaboration and creativity thrive. As a Customer Service Representative, you will benefit from extensive learning opportunities, a supportive team environment, and the chance to contribute to sustainable solutions that make a real difference. Join us to be part of a global community dedicated to engineering the future while enjoying a fulfilling career path.
Contact Details:
Armstrong Fluid Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Fluent in German) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Armstrong Fluid Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Armstrong Fluid Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Fluent in German) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Armstrong Fluid Technology:Your cover letter is your chance to shine! Tell us why you want to work at Armstrong Fluid Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Armstrong Fluid Technology!
How to prepare for a job interview at Armstrong Fluid Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
