Customer Service Representative in Manchester

Location: Wolverton Street, Manchester M11 2ET

Position: Fulltime - Onsite - 6 Month FTC (With the Opportunity to become permanent placement)

About Us: Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

This role is responsible for managing all aspects of the customer service relationship, from quotation through to order fulfilment and after-sales support. The Customer Service Representative acts as a key liaison between customers and internal departments, ensuring accurate order processing, timely communication, and high levels of customer satisfaction.

• Customer Communication & Relationship Management

• Respond to customer enquiries via telephone and email in a professional, courteous and timely manner.
• Provide clear, accurate and documented responses to customer requests and queries.
• Proactively engage with customers regarding order status, delivery schedules, late deliveries and order push-outs.
• Act as a primary point of contact for customer service-related matters.

• Enter, acknowledge and process customer orders accurately within the business system.
• Process customer change orders and communicate updates to relevant internal departments.
• Maintain a current regional order backlog and actively expedite orders where required.
• Schedule orders and follow up to ensure on-time delivery and fulfilment.

• Utilise ERP systems to establish pricing and apply customer-specific discounts.
• Maintain accurate records of approved customer contracts to ensure correct order processing.
• Initiate and manage Returned Goods Authorisations (RGAs) in line with established procedures.

• Maintain accurate and up-to-date customer data files and records.
• Ensure all customer transactions and communications are properly documented.
• Support departmental projects and special assignments as required.

To thrive in this role, you should bring:

• Education & Experience

• GSCEs or equivalent, including maths and English.
• Proven work experience in a customer service role, preferably within industrial or manufactured products.
• Proven experience with order entry and order management processes.
• Ability to work effectively within a fast-paced environment.

• Strong working knowledge of ERP systems.
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.
• Ability to analyse data, manage order backlogs and visualise complex information clearly.
• High standard of English grammar, diction and written accuracy.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Highly analytical, with strong problem-solving and decision-making capabilities.
• Ability to work independently as well as collaboratively within a team.
• Demonstrated commitment to continuous learning, product training, and process improvement.
• Positive, flexible, and adaptable approach to work.

Why Armstrong Fluid Technology? By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.