POV Program Manager in London

Department:
Customer Team

Location:
London

Description
As a
POV Program Manager
, you\’ll sit at the intersection of pre-sales, product, and customer success—directly shaping how prospects experience our product and influencing what gets built next. This isn\’t just another project coordination role—it\’s a chance to
drive real business value
by ensuring that our Proof of Value (POV) process is set up for success and delivers results that matter. They will act as the central point of contact and coordination for internal stakeholders (SEs, AEs, DA, CS, Product), providing updates related to the technical issues raised during the POV process. They will be the mediator between SE and Product.

What you\’ll do:

• Support SEs for new POVs
  . Organise, maintain, and timeline POV integration requests to align with the POV.
• Manage POV Output
  . Gather, organise, and track POV bugs and FRs using standard prioritisation methods.
• Track Contract Promises
  . Track, communicate progress, and ensure on-time delivery of FRs associated with contractual obligations.
• Escalate Highest Priority Issues.
  Develop a process to highlight critical priority issues for Product in real time.
• Ensure Product Team Alignment
  . Using ACV, number of prospects affected, and expected/promised dates, communicate priority of bugs and FRs to Product for planning and resolution.
• Bridge the Pre-sales to Post-sales Gap
  . Manage the transition of information from POV to Delivery Assurance and Customer Success.
• Drive POV Dashboard Analytics & Reporting
  . Work with the analytics team to understand POV bug and FR trending so Product can focus on the greatest needs.
• Process Development
  . Develop processes to gather POV product issues from multiple sources and educate teams on proper usage.

What we expect:

• Project Coordination:
  Oversee and coordinate multiple POVs, ensuring they are on track and aligned.
• Project Management:
  Strong understanding of project management methodologies and best practices.
• Strategic Alignment:
  Ensuring processes and outcomes align with the organisation\’s strategic goals and objectives.
• Process Planning:
  Developing processes to address gaps
• Communication:
  Facilitating clear and effective communication between project teams, stakeholders, and leadership.
• Leadership:
  Ability to motivate teams.
• Problem-Solving:
  Ability to identify and resolve issues and challenges.
• Stakeholder Management:
  Ability to build and maintain strong relationships with stakeholders, providing regular updates and communication.
• Risk Management:
  Ability to identify, assess, and mitigate risks that may impact the program\’s success.
• Performance Monitoring:
  Track key performance indicators (KPIs) and program progress, making adjustments as needed.
• Reporting:
  Prepare and present regular reports on program status, progress, and performance.