At a Glance
- Tasks: Support customers with their sales orders and provide exceptional service.
- Company: Join Armatile, a family-owned tile supplier with a friendly work culture.
- Benefits: Enjoy a contributory pension, free parking, and 28 days annual leave.
- Other info: Opportunity to learn about the latest trends in tile design.
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
Free design consultations available across all four showrooms.
Location: On Site / Armagh, UK
Job Type: Permanent / Full-Time
Job Sector: Customer Service
Salary: Negotiable Salary
Join the Team at Armatile! Are you ready to join a dynamic and growing team? Armatile is looking to expand and we need talented individuals like you to join our team. We are committed to providing a fun and challenging work environment where you can learn and grow your skills.
Is this the job for you?
Job Overview
Are you looking for a career change or a new opportunity for career progression? Are you highly motivated and conscientious with an excellent attention to detail? If you are then a great opportunity has arisen in our fast-paced highly successful Sales Support Team. You will be the first point of contact to all our distribution customers, managing their journey from start to finish. Providing updates to the team and customers throughout the process. Here you will build long-term relationships with our customers and all departments within the Company, our sales team, warehouse, administration, and production. On a daily basis you will be learning something new within this role, even our most experienced members of Armatile are still progressing. Our business is always advancing, keeping up to date with new trends and what we can achieve with tiles has changed massively in these past few years, which is exciting for our customers and for us. If you are highly motivated and enjoy a fast-paced environment Armatile is the place for you.
Duties and Responsibility
- Process customer sales orders through Sales Order Processing system.
- Respond to customer communications/queries in a timely and professional manner.
- Build long-term relationships with customers and provide exceptional customer service.
- Resolve customer queries.
- Liaise with other departments to ensure orders and processes are on schedule.
Essential Skills and Experience
- Excellent communication, numeracy, and literacy skills both verbal and written.
- Good problem solving and organisational skills.
- Experience of working in a busy office environment.
- Computer literate – Microsoft office.
- Excellent time management.
- Ability to work in a team environment as well as independently.
- Professional but friendly attitude.
- Commercially aware.
- Interest in Tiles, Tile design, design in general. This is not essential, but it will be an advantage to the individual in this role.
Desirable
- Previous experience in a customer service, sales support, sales administration or similar role.
- Experience working within a busy office or commercial environment.
- Experience using a Sales Order Processing, ERP or CRM system.
- Experience within the construction, building materials, tiles, flooring, interiors or related industry.
- Knowledge of logistics, deliveries and stock/order management.
- Experience dealing with trade, retail or commercial customers.
Benefits
- Contributory company pension
- Free on-site parking
- 28 days annual leave
- Friendly work environment
Company: Irish family-owned tile supplier since 1975. Showrooms in Armagh, Belfast, Newry and Dublin.
Sales Support - Armagh employer: Armatile
Armatile is an exceptional employer located in Armagh, offering a vibrant and supportive work culture where creativity thrives. As a Design Sales Consultant, you will enjoy comprehensive benefits including a pension plan and ample opportunities for professional development, all while working in a friendly environment that values your contributions and fosters lasting relationships with clients.
