At a Glance
- Tasks: Support customers with their sales orders and provide exceptional service.
- Company: Join Armatile, a family-owned tile supplier with a friendly work culture.
- Benefits: Enjoy a contributory pension, free parking, and 28 days annual leave.
- Other info: Experience in customer service or sales support is a plus!
- Why this job: Be part of a dynamic team and grow your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
Free design consultations available across all four showrooms.
Location: On Site / Armagh, UK
Job Type: Permanent / Full-Time
Job Sector: Customer Service
Salary: Negotiable Salary
Join the Team at Armatile! Are you ready to join a dynamic and growing team? Armatile is looking to expand and we need talented individuals like you to join our team. We are committed to providing a fun and challenging work environment where you can learn and grow your skills.
Is this the job for you?
Job Overview
Are you looking for a career change or a new opportunity for career progression? Are you highly motivated and conscientious with an excellent attention to detail? If you are then a great opportunity has arisen in our fast-paced highly successful Sales Support Team. You will be the first point of contact to all our distribution customers, managing their journey from start to finish. Providing updates to the team and customers throughout the process. Here you will build long-term relationships with our customers and all departments within the Company, our sales team, warehouse, administration, and production. On a daily basis you will be learning something new within this role, even our most experienced members of Armatile are still progressing. Our business is always advancing, keeping up to date with new trends and what we can achieve with tiles has changed massively in these past few years, which is exciting for our customers and for us. If you are highly motivated and enjoy a fast-paced environment Armatile is the place for you.
Duties and Responsibility
- Process customer sales orders through Sales Order Processing system.
- Respond to customer communications/queries in a timely and professional manner.
- Build long-term relationships with customers and provide exceptional customer service.
- Resolve customer queries.
- Liaise with other departments to ensure orders and processes are on schedule.
Essential Skills and Experience
- Excellent communication, numeracy, and literacy skills both verbal and written.
- Good problem solving and organisational skills.
- Experience of working in a busy office environment.
- Computer literate – Microsoft office.
- Excellent time management.
- Ability to work in a team environment as well as independently.
- Professional but friendly attitude.
- Commercially aware.
- Interest in Tiles, Tile design, design in general. This is not essential, but it will be an advantage to the individual in this role.
Desirable
- Previous experience in a customer service, sales support, sales administration or similar role.
- Experience working within a busy office or commercial environment.
- Experience using a Sales Order Processing, ERP or CRM system.
- Experience within the construction, building materials, tiles, flooring, interiors or related industry.
- Knowledge of logistics, deliveries and stock/order management.
- Experience dealing with trade, retail or commercial customers.
Benefits
- Contributory company pension
- Free on-site parking
- 28 days annual leave
- Friendly work environment
Company: Irish family-owned tile supplier since 1975. Showrooms in Armagh, Belfast, Newry and Dublin.
Sales Support - Armagh employer: Armatile
Armatile offers an exceptional work environment for those passionate about design and sales, located in the vibrant city of Armagh. With a focus on employee development and a friendly atmosphere, team members enjoy opportunities for career growth alongside competitive benefits, including a pension scheme. Join us to create dream living spaces while building meaningful relationships with customers and industry professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Armagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Armatile. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Armatile before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support - Armagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Armatile:Your cover letter is your chance to shine! Tell us why you want to work at Armatile specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Armatile!
How to prepare for a job interview at Armatile
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
