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For Companies At a Glance
- Tasks: Help merchants connect their businesses to eBay and manage onboarding projects.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a passionate team that empowers sellers and fosters community connections.
- Qualifications: No prior experience required; just a passion for ecommerce and a willingness to learn.
- Other info: This is a full-time entry-level position based in London.
The predicted salary is between 28800 - 43200 £ per year.
At eBay, we're more than a global ecommerce leader; we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.
About The Team And Role
We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to eBay.uk & eBay.de core sites and also the eBay Live Platform. These integrations will primarily use eBay's direct user interface, file processing, and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success. This role collaborates primarily with the Business Development Team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Merchant Connectivity organization.
What You Will Accomplish
- Guide enterprise and strategic merchants through the process of establishing their account on eBay, leveraging their third-party software or other tools, and ensure they can create listings, update listings, and retrieve orders successfully.
- Troubleshoot merchant and partner concerns, own issues to resolution, and communicate progress while also advising merchants on marketplace and eBay Live practices.
- Successfully transition merchants from Onboarding to the appropriate Account Management teams.
- Identify areas for process optimization within our team, our partners, and eBay working with the correct teams to address.
- Collect and share feedback from merchants, regularly advocating for their needs.
- Document projects and interactions in Salesforce, tracking key performance data and updates in a timely manner.
- Report on KPIs weekly.
What You Will Bring
- An understanding of implementing a business into eBay, utilizing eBay's user interface, file processing, or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory on the core eBay sites in the United Kingdom and Germany, as well as the eBay Live Platform in these regions.
- Understanding how marketplaces function including inventory control, basic business account, eCommerce marketing, customer service, etc. and willingness to learn and speak to merchant best practices.
- Ability to learn and speak to eBay's API, feeds, and other pathways for onboarding.
- Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change.
- Analytical and optimistic problem-solver with a curiosity and an appetite to grow and develop.
- Passionate about the eBay marketplace and seller community.
Implementation Specialist (UK and DE) employer: Arlingtonadmin
Contact Detail:
Arlingtonadmin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist (UK and DE)
✨Tip Number 1
Familiarise yourself with eBay's user interface and APIs. Understanding how to navigate these tools will not only help you in the role but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with current or former eBay employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Implementation Specialist role, which can give you an edge.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed multiple projects or resolved customer issues in the past. This aligns well with the responsibilities of the role.
✨Tip Number 4
Stay updated on eCommerce trends and best practices, especially related to marketplaces. Being knowledgeable about the industry will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Implementation Specialist (UK and DE)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Implementation Specialist at eBay. Familiarise yourself with their processes, tools, and the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job. Emphasise your understanding of eCommerce, API usage, and any previous experience with onboarding or project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the eBay marketplace and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed projects or improved processes in past roles.
Highlight Relevant Skills: In your application, be sure to mention key skills such as analytical thinking, customer service, and familiarity with Salesforce. These are crucial for the role and will help your application stand out.
How to prepare for a job interview at Arlingtonadmin
✨Understand eBay's Ecosystem
Familiarise yourself with how eBay operates, especially in the UK and Germany. Knowing the ins and outs of their user interface, file processing, and APIs will give you a significant edge during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues or optimised processes in previous roles. This will demonstrate your analytical skills and proactive approach, which are crucial for the Implementation Specialist role.
✨Communicate Clearly and Confidently
Since you'll be guiding merchants through onboarding, effective communication is key. Practice articulating complex ideas simply and clearly, as this will reflect your ability to manage customer interactions smoothly.
✨Express Your Passion for eCommerce
Convey your enthusiasm for the eBay marketplace and the seller community. Sharing your insights on current trends in eCommerce can show that you're not just knowledgeable but also genuinely interested in the industry.
