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- Tasks: Support UK eBay Live operations, manage seller onboarding, and enhance customer engagement.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Work with passionate teams, enjoy a dynamic culture, and contribute to innovative ecommerce solutions.
- Why this job: Be part of a groundbreaking live selling experience that connects buyers and sellers in real-time.
- Qualifications: Experience in live selling, strong communication skills, and a customer-focused mindset are essential.
- Other info: Willingness to travel for events is required; embrace a vibrant, collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.
The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes, customer support, and production support. You will have operations and production experience, but also strong customer empathy and communication skills.
What you will accomplish:
- Develop and implement operations processes to support livestream commerce on eBay.
- Own and support the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to livestreaming on eBay.
- Support ongoing communications to buyers and sellers who engage with eBay Live events – including providing feedback to sellers on events and guidance on how to run successful events on eBay.
- Identify and triage customer feedback to relevant teams.
- Actively manage event calendars with sellers and eBay cross-functional teams, including supporting on event planning, production & execution of new event formats.
- Support certain livestream events in-person (requires travel) with event creation on eBay platform, active content moderation and other event admin tasks during such events.
- Work closely with the legal, analytics, product and operations teams to introduce and improve policies and processes that help protect buyers and sellers.
What you will bring:
- Experience and interest in live selling formats.
- Deep understanding of our platform.
- Strong project management, organisation, and partner engagement skills.
- Strong verbal and written communication skills.
- Customer empathy.
- Data based approach to decision making.
- Ability and willingness to travel to support events including at weekends.
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Live Operations Specialist employer: Arlington Administrative Assistance
Contact Detail:
Arlington Administrative Assistance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Operations Specialist
✨Tip Number 1
Familiarize yourself with eBay Live and its features. Understanding how live selling works on the platform will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current eBay employees or those in similar roles. Engaging with them can provide insights into the company culture and the specific challenges faced in live operations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on trends in live commerce and ecommerce in general. Being knowledgeable about industry developments can help you stand out as a candidate who is proactive and informed.
✨Tip Number 4
Prepare to discuss your project management and customer support experiences in detail. Be ready to share specific examples that demonstrate your skills in these areas, as they are crucial for the Live Operations Specialist role.
We think you need these skills to ace Live Operations Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Live Operations Specialist position at eBay. Understand the key responsibilities and required skills, especially focusing on live selling formats and customer empathy.
Tailor Your CV: Customize your CV to highlight relevant experience in operations, production, and customer support. Emphasize any previous roles that involved project management or live event coordination.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and live selling. Mention specific experiences that demonstrate your communication skills and ability to manage events effectively.
Showcase Your Communication Skills: In both your CV and cover letter, provide examples of how you've successfully communicated with customers or stakeholders in past roles. This is crucial for a role that requires strong verbal and written communication skills.
How to prepare for a job interview at Arlington Administrative Assistance
✨Show Your Passion for Live Selling
Make sure to express your enthusiasm for live selling formats during the interview. Share any personal experiences or insights you have about engaging with customers in real-time, as this will demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
Since strong verbal and written communication skills are crucial for this position, prepare examples that showcase your ability to communicate effectively with both sellers and buyers. Think of situations where you successfully resolved issues or facilitated discussions.
✨Demonstrate Project Management Experience
Be ready to discuss your project management skills and how you've organized and executed events or processes in the past. Use specific examples to illustrate your ability to manage timelines, coordinate with teams, and ensure successful outcomes.
✨Prepare for Customer Empathy Questions
Expect questions that assess your customer empathy. Prepare to share instances where you identified customer needs or feedback and how you acted on it. This will show that you understand the importance of building trust and relationships in a live selling environment.
