The Membership Developer is a phone-led role responsible for driving membership growth through high-volume outbound calling. This role is suited to a confident, self‑motivated individual who thrives in a results‑driven environment, is comfortable working autonomously, and enjoys delivering commercial targets.
Phoning & Membership Conversion
- Conduct high-volume outbound daily calls to new and existing clients to convert memberships, renewals, and upgrades.
- Take full ownership of day-to-day prospection and phoning performance, ensuring consistent follow‑up, strong conversion rates, and high‑quality client engagement.
- Confidently promote all membership tiers (Member & VIP), identifying upgrade opportunities and closing sales over the phone.
- During larger membership campaigns, lead and coordinate phoning activity, aligning supporting team members on scripts, targets, and best practice.
- Maintain accurate call records and feedback to support campaign optimisation and reporting.
Membership Development & Growth
- Grow the membership base by converting new and existing clients across all sales channels, with phone as the primary conversion channel, supported by on‑site and online touchpoints.
- Support membership loyalty, renewal, and re‑engagement initiatives.
- Work closely with showroom team to meet and exceed individual and team membership targets.
Showroom Experience & Operations
- Promote Membership and VIP benefits on‑site during strategic sales, supporting conversion and upgrade initiatives.
- Support the training of other team members in collaboration with management.
- Work closely with the Showroom Team to optimise membership promotion in the showroom.
