At a Glance
- Tasks: Lead and coordinate exciting luxury sales events with a dynamic team.
- Company: Join Arlettie, a pioneer in exclusive event-based private sales.
- Benefits: Be part of a growing international brand with unique experiences.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Make an impact in the luxury sector while developing your leadership skills.
- Qualifications: 3+ years in fashion/luxury roles and strong team management skills.
The predicted salary is between 33750 - 41250 £ per year.
Qui sommes-nous ?
Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years.
In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events.
Arlettie is now looking for passionate new talents to support its ambitious growth and development.
Become part of a French success story that has grown into an international brand by joining Arlettie!
Descriptif du poste
As the Senior Showroom Manager, your mission is to coordinate events alongside the Country Manager and Account Managers by managing your operations team, which ranges from 30 to 100 employees weekly, depending on the event.
As a true Arlettie ambassador, your goal is to ensure the success of each event in terms of sales and both B2B and B2C customer satisfaction.
Team Management and Leadership
- Lead a team of Showroom Assistants, Inventory Managers, and Cashier Managers, who supervise teams of Helpers, Stock Managers, Sales Advisors, and Cashiers.
Coach, train, and motivate them daily, ensuring they understand our brand partners' requirements.
- Assist Showroom Assistants in supervising their teams: position allocation, offer briefings, break management, etc.
- Prepare and organize team briefings before each sale, covering the offer specifics, daily and weekly sales targets, and strategies to achieve them.
- Collaborate with the HR team to evaluate permanent and temporary employees.
Achieving Business Objectives
- Develop and optimize sales based on daily objectives by monitoring commercial indicators.
- Relay customer feedback to the sales team to maximize sales.
- Be proactive in suggesting improvements to enhance showroom performance (e. g., merchandising adjustments).
Sales Report Preparation
- Supervise and validate incoming and outgoing inventories.
- Analyze event KPIs and identify areas for improvement for future events.
- Prepare weekly sales reports on the quantitative and qualitative aspects of each event.
Showroom Operations
- Coordinate product reception, inventory, and merchandising before each sale according to specific plans.
- Maintain shelves during sales, ensuring merchandising standards and stock replenishment.
- Welcome, inform, and advise customers, acting as a true ambassador for the Arlettie brand.
- Coordinate the repackaging of collections post-sale according to brand specifications.
- Profil recherché
A true entrepreneur at heart, you are responsible for the sales and customer experience of each sale assigned to you.
You must effectively manage sales execution and handle event-specific emergencies.
Qualifications
- At least 3 years of successful experience in similar roles within the fashion and luxury sectors, particularly in boutiques/stores with high customer flow (outlet boutiques and/or mass market stores).
- Proficient in management and team leadership techniques. Hands-on involvement in showroom operations is a must.
- Welcoming and attentive, with strong diplomacy and adaptability skills.
- Ability to handle stress and adhere to rules and processes.
- Enjoy teamwork and have a strong sense of mutual assistance.
- Positive, dynamic, enthusiastic, and personable.
Senior Showroom Manager in London employer: Arlettie Paris
Arlettie is an exceptional employer that fosters a vibrant and collaborative work culture, making it an ideal place for HR professionals looking to make a meaningful impact. With a focus on employee development and engagement, you will have the opportunity to lead recruitment and operational planning in a dynamic environment, while enjoying the benefits of working in a prestigious company that connects luxury brands with exclusive events. Join us in Paris and be part of a French success story that values its people and promotes growth within an international framework.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Showroom Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Arlettie Paris, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Arlettie Paris!
We think you need these skills to ace Senior Showroom Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Arlettie Paris, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Arlettie Paris and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Arlettie Paris that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Arlettie Paris
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
