At a Glance
- Tasks: Make outbound calls to promote exclusive events and services.
- Company: Join Arlettie, a leader in luxury event-based sales.
- Benefits: Flexible 0-hour contract with opportunities for growth.
- Other info: Perfect for those looking to gain experience in a fast-paced environment.
- Why this job: Be part of a dynamic team and connect with luxury brands.
- Qualifications: Strong communication skills and a passion for sales.
The predicted salary is between 27000 - 33000 £ per year.
About us
Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years. In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events. Arlettie is now looking for passionate new talents to support its ambitious growth and development. Become part of a French success story that has grown into an international brand by joining Arlettie!
Mission
We are seeking a motivated Customer Outreach Agent to join our London team on a 0-hour contract. In this role, you will conduct outbound calls to promote services and events. This position is ideal for individuals with excellent communication skills and a strong sales mindset.
RESPONSIBILITIES
- Conduct outbound calls to potential clients according to provided call lists.
- Deliver scripted messages to promote products/services, generate interest and answer initial questions.
- Collect and record accurate and detailed information from each call, maintaining proper documentation.
- Collaborate with the team to achieve individual and campaign-based goals.
- Adhere to call scripts and guidelines to ensure consistency and quality interactions.
- Participate in training sessions to enhance communication and sales skills.
Profile
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Proven experience in telemarketing, sales or customer service is preferred.
- Exceptional verbal communication skills with a clear and friendly demeanour.
- Ability to follow call scripts while adapting to customer responses.
- Basic computer skills to log call details and use necessary software tools.
- Team player with the ability to work collaboratively in a fast-paced environment.
Customer Outreach Agent in London employer: ARLETTIE LONDON
Arlettie is an exceptional employer that fosters a vibrant and dynamic work culture, where passionate individuals can thrive in the heart of London. With a focus on employee growth, we offer comprehensive training sessions to enhance your communication and sales skills, ensuring you are well-equipped to succeed. Join us and be part of a French success story that values innovation and collaboration, while connecting with a community of luxury brands and exclusive events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outreach Agent in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ARLETTIE LONDON and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ARLETTIE LONDON and let us see your personality shine through!
We think you need these skills to ace Customer Outreach Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ARLETTIE LONDON.
Get Familiar with Our Brand:Before applying, take some time to learn about ARLETTIE LONDON and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ARLETTIE LONDON
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ARLETTIE LONDON.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ARLETTIE LONDON will surely appreciate.
